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“Do not recommend, overpriced and dirty”

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BW Premier Collection The Litchfield Inn
Ranked #1 of 1 Hotels in Litchfield
DC
Level 5 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Do not recommend, overpriced and dirty”
Reviewed July 8, 2012

Poorly maintained room for $225 a night: chipped paint all over, no toiletries when checked in, dirty carpet with stains, layer of soap scum in sink, dirt behind bedside tables, no AC (the hotel was just finishing installing a temporary AC unit on the window when we checked in). Not vacuumed bse room still had left overs from AC installation on our second day. Terrible room to put guets when they are renovating the hotel. Hotel should not put guests in poorly maintained rooms, especially if charging $225 a night. Cleaninless is questionable; common areas (elevator and hall) were also dirty. Room is probably a forensic lab nightmare.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ptrcmrnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen W, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 19, 2012
As General Manager of the Litchfield Inn, I want to take this opportunity to thank you for your feedback and apologize for the inconvenience during your stay. We constantly strive to provide the best possible service and accommodations under these circumstances. The Inn is under new ownership and management and we are making the necessary operational changes to exceed our guests expectations. Along with retraining and upgrading of staff, we are enhancing our amenities as well. With this being said several of the issues that occured during your stay are frankly inexcusable are are being aggressively addressed with our team. I would welcome the opportunity to discuss this with you in more detail. Please feel free to contact me directly at the Inn at your convenience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
New York City, New York
Level 5 Contributor
86 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 5, 2012

We stopped for an overnighter on the way to Boston. We arrived about 9pm on a Sunday night and the only thing open at the Inn was the receptionist. The inn is a short drive from the main strip of the town and fortunately there were restaurants aplenty - open,friendly and pleasant too.

The accommodation at the Inn was very good. The rooms are large and well appointed and very comfortable - I think we had 2 of the renovated rooms. We had breakfast at the bistro at the Inn the next day and I would expect this is a good place to eat lunch or dinner.

We have stopped at a few locations in this part of Connecticut and the Litchfield Inn is certainly one of the best.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 10, 2012
On behalf of the management and staff and at the Litchfield Inn, I would like to thank you for your fabulous review of our property. Positive reviews are a great testament of our hotel's staff hard work and dedication to customer service. We appreciate the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 3, 2012

Enjoyed our two night stay - great location, comfortable renovated room, great restaurant - Bistro.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 5, 2012
On behalf of the management and staff and at the Litchfield Inn, I would like to thank you for your fabulous review of our property. Positive reviews are a great testament of our hotel's staff hard work and dedication to customer service. We appreciate the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, Pennsylvania
1 review
Reviewed July 2, 2012

My wife and I and our family pet spent a wonderful night recently at the Litchfield Inn. Since we were traveling with the family dog, we sayed in one of the older "pet friendly" rooms. The room was spacious, comfortable and clean. Although not one of the rooms undergoing renovation, it was still perfectly adequate and pet friendly. The staff was courteous and helpful and made our stay as pleasant as possible. We can give the Bantam Bistro nothing but the best review. Our dinner in the bistro on the evening of our arrival was excellent. The staff was good and the food preparation and presentation was the best. The salad was fresh and properly prepared. The main course were perfectly prepared and presented. The desert was to die for. An overall excellent experience for all.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 5, 2012
On behalf of the management and staff and at the Litchfield Inn, I would like to thank you for your fabulous review of our property. Positive reviews are a great testament of our hotel's staff hard work and dedication to customer service. We appreciate the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 1, 2012

new rooms are great!
still under renovations
food was really good and service excellent.

Room Tip: ask for the new rooms. the old r very very old
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aikyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 5, 2012
On behalf of the management and staff and at the Litchfield Inn, I would like to thank you for your fabulous review of our property. Positive reviews are a great testament of our hotel's staff hard work and dedication to customer service. We appreciate the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 23, 2012

No wifi in rooms, poor service, price too high compared to other options

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robinsonray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 10, 2012
As General Manager of the Litchfield Inn, I want to take this opportunity to thank you for your feedback and apologize for the inconvenience during your stay. We constantly strive to provide the best possible service and accommodations under these circumstances. The Inn is under new ownership and management and we are making the necessary operational changes to exceed our guests expectations. Along with retraining and upgrading of staff, we are enhancing our amenities as well. With this being said several of the issues that occured during your stay are frankly inexcusable are are being aggressively addressed with our team. I would welcome the opportunity to discuss this with you in more detail. Please feel free to contact me directly at the Inn at your convenience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athol, Massachusetts, United States
1 review
Reviewed June 22, 2012

Hi,

My wife and I recently stayed to attend our Son's Graduation from the Gunnery.. Now My Title is "Home Away from Home" this is why... My wife loves coffee and drinks it often..we checked in and the room was beautiful my wife went and made herself a cup of coffee, we settled in and then it was off to our son's Grad Dinner the night before the Ceremony ..

Well we get back to our room around 11:30pm and of course my wife would like a cup of Coffee .. wait she had already used the coffee that was in our room so ..I guess i was heading out to D&D or a Store to get coffee.. =) Not knowing the area i passed the front desk and asked if there was a place close?

Her response was great.. She said you do not have to go anywhere I will have more Coffee sent to your room right away ....=) within minutes it arrived .. I was truly impressed with the level of personal service!!!

We still have a Freshman at the Gunnery and plan to stay here every time!!

Loved our stay!!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frederick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BW Premier Collection The Litchfield Inn, responded to this review, July 5, 2012
On behalf of the management and staff and at the Litchfield Inn, I would like to thank you for your fabulous review of our property. Positive reviews are a great testament of our hotel's staff hard work and dedication to customer service. We appreciate the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BW Premier Collection The Litchfield Inn

Property: BW Premier Collection The Litchfield Inn
Address: 432 Bantam Rd, Litchfield, CT 06759
Location: United States > Connecticut > Litchfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Litchfield
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BW Premier Collection The Litchfield Inn 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Litchfield Inn, BW Premier Collection® is surrounded by the beauty of nature in a historical Connecticut town. Dedicated to providing quality accommodations and services at a fair price, the Litchfield Inn is the perfect destination for any occasion. This boutique property is an exclusive blend of 20 perfectly furnished, extremely comfortable guest rooms. In addition, there are 12 incredible theme rooms that have been uniquely designed to enhance your stay. Just a two hour drive from New York and Boston, the Litchfield Inn is the ideal spot for a quick escape. ... more   less 
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Also Known As:
Litchfield Hotel Litchfield

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