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“Worst dining experience EVER!!! Stay Away.”

Casa MIA Ristorante
Ranked #234 of 439 Restaurants in Hartford
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Cromwell, CT
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Worst dining experience EVER!!! Stay Away.”
Reviewed February 15, 2009

Let me start off by saying we had reservations for 8pm on Valentine's Day. I knew that it would be busy and we would wait a little while but nothing prepared me for the worst dining experience I have ever had. Reservation for 4 were booked two weeks in advance. We arrived at about 755 pm. and there was no host at the entrance. We waitied about 10 minutes just to advise them that we had reservations. We were told it would be about 5 minutes and were invited to sit at the bar. We sat at the bar and decided to get a drink. Thirty five minutes went by with no bartender available and not seated at our table as of yet. Bartender ran past us and stated one minute. It was now 900 pm without a drink and no table available. There were people coming in and the part time host would come by the door every five minutes and asked for parties of two, he never checked on reservations. There were about 8 parties of two seated that arrived after us. Total disorganization. Entrance way was now packed and I asked several times about our reservation and was now told they were unsure about the wait. More people started complaining and there were no answers for anyone.

After complaing for the fifth time we were sat down at about 945 pm. ( 1 hour and 45 minutes after our reservation). Total chaos and lack of supervision existed. People had stated that they had called in their reservations on the way there and were accepted for 830 when clearly they had been way over booked. We sat down and order drinks and appetizers. It was now 1015 and we had our bread, drinks and appetizers. The bread was good. The crabmeat stuffed mushrooms tasted horrible. No crabmeat at all. Fried calamari was very cold. Could not eat either app. Ordered main course and was served at about 1045 pm. (Im not exaggerating....) Stuffed shrimp were the smallest I have ever seen. Looked like the shrimp from the shrimp cocktail. Tasted horrible. Had steak which was decent but barely warm. Went to order dessert (which was included in the meal) and was told they only had one option left. Totally unacceptable!! Ordered chocolate truffle which was a joke. It was a scoop of chocolate ice cream covered in cocoa powder. The bread was the highlight of the night. Everything way overpriced. Please stay away. Many other good selections in the area.

1 Thank tonydpm5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Any
English first
Montville, CT
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst service ever!”
Reviewed May 18, 2008

We made reservations at Casa Mia to celebrate our first wedding anniversary. When we arrived, we waited quite some time for someone to seat us. It happened to be the owner that came over, and when we told him our reservations he said "let me see" and walked away. We were left standing there again for quite a while until a waiter asked if we needed to be seated. He said he needed to talk to the owner and left. The waiter came back and said that they had too many large parties, but that they could make room for us at the bar. We refused to sit at the bar on our first anniversary and left. Between them not keeping our reservation, the rude owner and the way we were treated on such a special occasion, we will never go back. We went to Carbone's instead and the service there was top notch!

1 Thank Monarch414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level 5 Contributor
59 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Terrible Experience”
Reviewed December 19, 2007

Recently had the opportunity to attend a Christmas Party at the Casa Mia Restaurante on Franklin Avenue in Hartford. This restaurant has been a part of the south end landscape for many years and has always had a good reputation.

Approximately 25 of us were there for dinner and drinks. The bar did not have many popular brands of hard liquor such as Captain Morgan Rum. The food was very late being served and the food was outrageously terribe. The chicken parm tasted like it was microwaved and I have tasted better chicken parm from the smart ones boxed dinners you buy at the store. The staff struggled to keep our group served and the entire visit was terrible.

Between the food and service along with the icy conditions in their parking lot across the street, I will never go back to this establishment and can only say, don't waste your time eating there. Even struggling, I can't find one good thing to say about it.

Thank CapeCod314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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