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“Excellent Service” 5 of 5 bubbles
Review of City Steam Brewery

City Steam Brewery
Ranked #6 of 431 Restaurants in Hartford
Certificate of Excellence
Price range: $10 - $30
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Special occasions, Kids, Local cuisine, Business meetings, Families with children, Bar scene, Dining on a budget, Large groups
Dining options: Brunch, Lunch, Dinner, Drinks, Late Night, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Private Dining, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: Hartford, CT Restaurant with the Finest Handcrafted Beer, Live Comedy and Upscale Casual Cuisine in an Historic Setting.
Palmer, Massachusetts
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Excellent Service”
5 of 5 bubbles Reviewed January 31, 2013

We stopped in for the Taste of Hartford and the fantastic deal they had and ordered the Crab Po'boy and Bratwurst sandwich. The Po'boy was amazing but the bratwurst came out too burned, so we asked Dominique to send it back and insisted that she needn't bring anything back, but she insisted on bringing more bratwurst and sauerkraut - and this time it was unbelievable!
While we've always had excellent servers at City Steam, it's been a long time since we've had service like we got from Dominique; she was attentive, gave great advice, and was just so sweet, even when we complained about the bratwurst. We will definitely be returning and asking for her!

  • Visited January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank DorotaPoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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561 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Plainville, Connecticut
Level Contributor
230 reviews
185 restaurant reviews
common_n_restaurant_reviews_1bd8 104 helpful votes
“Food is So-So”
3 of 5 bubbles Reviewed January 27, 2013 via mobile

We stopped in after a Sunday UCONN game. We were seated on the third floor. Server was initially attentive then we saw little more of him. The beers were very good, Naughty Nurse and Careless Love. The burger was tasty but overcooked. The crab Po-Boy was generous but had a lot of bread. Problems with the duck quesadilla-one in our party is allergic to onions and specifically asked for no onions. The waiter repeated this and said fine. She switched her side dish to fruit as there were onions in the mixed vegetables as well. The duck quesadillas came with onions and a side of vegetables was delivered instead of the fruit. Oh well, so much for specific requests. The tomato rice soup was awful-seemed to have a beef base (??) and excess pepper or hot sauce. I found it inedible. The chicken in the chicken satay was OK, but the peanut sauce was lousy. I might stop by again for a beer but not for food.

Helpful?
Thank BillP1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Destin, Florida
Level Contributor
72 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“First Time - Not the Last!”
5 of 5 bubbles Reviewed January 26, 2013

Katy waited on our table and Conor answered all of our questions about their beer. Both made this one of the all time great beer and food visits. Katy made sure that the order was perfect and Conor check in on us answering our off the wall beer questions. Over all great experience and we will be going back. So when you go ask for the Katy and Conor show and have fun. Remember it is always more fun with a Naughty Nurse at your table.

  • Visited January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
187 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 115 helpful votes
“Pub crawl”
2 of 5 bubbles Reviewed January 20, 2013

We had this as our first place on a pub crawl, even though they knew about this, they weren't prepared. We all wanted food, but had no place to sit. they reserved tables for another party coming in a couple of hours, we probably would have been gone by then. We moved on to the second place & they lost a lot of potential business.

Visited January 2013
Helpful?
Thank AdventureGirl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DowntownBrew, Manager at City Steam Brewery, responded to this review, January 24, 2013
Hey AdventureGirl-

Thanks for checking in and taking the time to write a review! I just wanted to take a second to clarify a few things to give you a better feel of the situation from Saturday afternoon.

Your pub crawl was sponsored by a local spirits company. We went through them to set up the pub crawl details and logistics. This particular day also happened to be a busy one for Hartford with a UConn game and a volleyball tournament in town as well.I assure you that a lot of planning and effort went into maximizing as many tables and chairs for guests throughout the weekend as possible to accommodate the variety of events, as well as the huge volume the restaurant did that day.

With regards to the pub crawl itself, the scheduled hours were from 3-6pm on a four-bar crawl. We were the first stop, thus the timing was going to work out perfectly for us to manage the basketball and the large parties we had scheduled for lunch and dinner. Each bar would have gotten roughly 45 minutes of activity. Because your event (which occurred just prior to the pub crawl itself and led into the bar-hopping) ended early, it is my understanding that the crawl essentially started an hour early at 2pm. So while we knew you were coming, much of our staff was not structured to handle the activity for another hour.

We certainly don't like to think we lost business, however the dollars and cents mean very little when compared to perception and reputation. So I'm sorry that we were only able to garner a 2-star perception from your visit. But to illustrate the very amazing phenomenon that is online-reviewing, I have copied a review from another site we received yesterday. This review is from the same exact event:

"City Steam was the first stop on our pub crawl this past Saturday. It was extraordinarily busy as the UCONN women were in town. The pub crawl drink special was an Onyx Moonshine drink, mixed with pink lemonade. It was made very well and tasty. I had a sip of someone else's as it is a borderline crime not to have one of City Steam's in-house brews. I ordered a Naughty Nurse, and as usual, it was bursting with flavor and refreshing. It went really well with the waffle fries, fried pickles, and nachos we ordered. The waffle fries were golden and crispy, even after cooling down a bit. City Steam's fried pickles are the best around, and I get them every time I go. Fried to perfection with an awesomely spiced batter (I ask for hot sauce with mine!). The nachos were served with a good quality sour cream and a fresh tomato blend that almost tasted like what you'd use on bruschetta- very flavorful! Even though it was crazy busy, our bartender was on point, efficient, and having a good time with us. The food came out hot, despite the kitchen being slammed. I highly recommend City Steam if you're looking for a great, local brew, a quality menu (with plenty of options for vegetarians) that compliments their brews, and awesome service."

No one is right and no one is wrong. I just want you to know that a lot of effort and consideration WAS in fact put into this event, contrary to what it may have seemed. We pride ourselves on the flexibility of our service, so that even when parties arrive earlier than planned, are larger than expected, or require special considerations which need to be met, we are properly equipped to handle them. My apologies if that did not occur in your experience. We will try to do better next time!

-Conor
Manager
marketing@citysteam.biz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watertown, Connecticut, United States
Level Contributor
22 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Great Burgers”
5 of 5 bubbles Reviewed January 20, 2013

There many burger joints in and around Hartford, but the one I had at City Steam was the best I've had in a very long time. And it was not just the burgers. Our table of six adults and four children had ate from all areas of the menu - everything was well prepared and delicious.

The service was exceptional, the management was gracious and everyone made feel very relaxed and comfortable (even though we had a tired eight month oldfor the next visit.

It had been a few years since my previous visit, it won't be that long

  • Visited January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank BobTinCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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