After blocking several rooms for our wedding night and guests, we had a terrible experience with the sales managers, Kim and Zee. They were very rude about our accomodations and were very difficult to deal with. Our wedding 'suite' was definitely not anything as promised- a very basic room. Our guests had complaints, from issues of getting their promised room rate as well as ending our wedding block earlier than the date guarenteed. Our guests had issues with a dog being locked in to a neighboring hotel room and barking in the middle of the night. The staff would not move them. Overall, it really was the rudeness of the staff that turned everyone off from this hotel!
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- Also Known As:
- Residence Inn Hartford Downtown Hotel Hartford
- Hartford Residence Inn