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“Great room” 4 of 5 stars
Review of Residence Inn Hartford Downtown

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Residence Inn Hartford Downtown
Ranked #3 of 11 Hotels in Hartford
Certificate of Excellence
Hartford
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great room”
4 of 5 stars Reviewed July 14, 2014 via mobile

I stayed in a 1 bedroom loft. The room was huge, with large windows and great city and river views. This is essentially a roughly 1000sf 1BR apartment.
The only downside is that the room smelled of cigarette smoke. The breakfast was good and the staff very friendly and accommodating.

Stayed July 2014
Helpful?
1 Thank MetMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review, July 21, 2014
MetMet:

Thank you for taking some time to review our hotel and for your great feedback on the hotel rooms. We are happy you enjoyed your stay in our large rooms. I apologize for the smell of cigarette smoke in your room; we are 100% smoke free and work hard to enforce that policy. We hope that you will stay with us again and please know that if you are checked into a room that does not meet your needs we would be happy to locate another room for you for your stay.

Kind Regards,
Lisa McIntyre
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    111
    85
    29
    13
    6
See reviews for
59
37
19
96
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
South Dennis, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 5, 2014

I was pleasantly surprised upon entering the room. Nice large and cozy rooms. I did not hear hallway noise or noise from outside. The hotel will even do grocery shopping if you prefer to prepare and cook your food in the room.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank e s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melrose, Massachusetts
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 26, 2014

We recently stayed here for just one night for a wedding. We hated to leave, because we could have stayed for a week. This was not a hotel room, but a condo, with a full size kitchen, living room area and upstairs loft bedroom with full bath. The hotel was recently--very recently as in they were just finishing--- renovated. Everything was brand new, clean and well appointed. A perfect place to stay if you have extended business in Hartford or just want to spend a weekend downtown.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bostontraveler8479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 23, 2014

I would highly recommend this hotel to anyone looking for a clean, spacious "home away from home" while in downtown Hartford, CT. The rooms are huge, larger than some apartments. There is a fully equipped kitchen with a full-size refrigerator, stove, oven, microwave and dishwasher. The bedroom is five steps up and has a king-size bed, large closet with mirrored doors, chest of drawers, and large flat screen TV. Downstairs is a large desk for doing work with plenty of outlets and an ethernet port if needed for a computer. Downstairs furniture includes a chair & ottoman, L-shaped sleep sofa, coffee table, large flat screen TV, and dininig table with four chairs. This hotel was just recently remodeled so everything is clean, bright, and new. Staff is friendly and helpful. Breakfast included daily and hot coffee anytime. Hotel is conveniently located within walking distance to convention center and great restaurants. Would come again anytime!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeannie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 13, 2014

First, I have to say I have never seen a GM office right next to the check in desk and the door is always open. I had a small problem during my stay and it was resolved above and beyond my expectation.
Second, the hotel just went through a renovation, I am not sure if all rooms are the same but my room was excellent. It had this loft feel to it with 3 different levels, very cool! The gym is spacious with a lot of variety.
Third, you can't beat the location, its downtown next to a lot of restaurants and cool bars.
I would stay here again.

Room Tip: Ask for a higher floor, away from the street noise
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank AA75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review, June 16, 2014
AA75:

Thank you for your review of our hotel. We understand that sometimes problems may arise during a stay, but it is our goal to resolve each situation as quickly and thoroughly as possible. I am glad that we were able to accomplish that for you. I am so glad that you liked the layout of your room. All of our hotel rooms are slightly different due to the historic features of our building, but many of our rooms are multi level loft style rooms that offer great space to relax and spread out! We look forward to having you stay with us should your travels bring you back to Hartford.

Lisa McIntyre
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 11, 2014

The service at the front desk is excellent! The representatives greeted me and made me feel welcomed, one employee in particular was Constance. She was extra jolly but it wasn't too much. I would definitely come back

  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jakyira J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 31, 2014

I rarely write a bad review, but I travel a lot for business and this stay warranted mention. I am not a high-maintenance traveler. I understand they are undergoing renovations, however the facility was under par for the cost. First, there are several doors to negotiate manually from the street. Since no one greets you, I was left to handle several bags myself late at night. There are better ways to ensure guest safety than multiple sets of manually operated doors and no help. The room itself was a strange layout, which wouldn't have mattered that much if a) the wireless was working consistently and b) the towel bar didn't fall off when I put a towel on it and c) the sink drained. I agree with Charlotte1203 who noted that the hallways were dirty and rundown. There was quite a bit of noise from the street, translating to a not-so-restful sleep. I moved to the Marriott downtown after 1 night and was much happier. I will not be staying here again, even after renovations are complete.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Duttifree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review, June 2, 2014
Thank You for taking the time to comment on your experience at my property. Regardless of a renovation or not, your stay should be seamless and be an enjoyable experience. I am extremely sorry that my property did not meet your expectations. Our renovation will be complete within the next few days, and I appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Hartford Downtown

Property: Residence Inn Hartford Downtown
Address: 942 Main Street, Hartford, CT 06103
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford Downtown 3*
Number of rooms: 120
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn

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