I rarely write a bad review, but I travel a lot for business and this stay warranted mention. I am not a high-maintenance traveler. I understand they are undergoing renovations, however the facility was under par for the cost. First, there are several doors to negotiate manually from the street. Since no one greets you, I was left to handle several bags myself late at night. There are better ways to ensure guest safety than multiple sets of manually operated doors and no help. The room itself was a strange layout, which wouldn't have mattered that much if a) the wireless was working consistently and b) the towel bar didn't fall off when I put a towel on it and c) the sink drained. I agree with Charlotte1203 who noted that the hallways were dirty and rundown. There was quite a bit of noise from the street, translating to a not-so-restful sleep. I moved to the Marriott downtown after 1 night and was much happier. I will not be staying here again, even after renovations are complete.
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- Also Known As:
- Residence Inn Hartford Downtown Hotel Hartford
- Hartford Residence Inn