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“Not a good experience”

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Residence Inn Hartford Downtown
Ranked #4 of 12 Hotels in Hartford
Certificate of Excellence
Reviewed May 19, 2012

I statyed for 4 days in this Hotel. The Rooms are spacious. But the hotel cleaning staff is a mess. They don't even vaccum the room, clean mirror or change sheets if you don't tell them. A specific example is on 3rd floor, there is a house keeper names Maria. She comes in morning and started saying I am very tired, have too much work and just wait to listen from your mouth that you don't want service from her. If she is so tired, she should talk to hotel management and not to a guest. Pathetic House keeping staff.

  • Stayed: March 2012, traveled solo
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Thank Randy810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 - 242 of 300 reviews

Reviewed May 16, 2012

I stayed in Hartford for business. I had my luggage shipped to the hotel, and upon checkin they had my room, and my luggage ready. The checkin process was quick and efficient and friendly. They had a nice breakfast and friendly staff. The room was a two floor suite, I'm not sure if they are all like that, but clean, comfortable and convienent. I will definately stay again when in town.

Room Tip: There really aren't many good views since it is the heart of the city.
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  • Stayed: May 2012, traveled on business
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Thank Becky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2012

This hotel experience was really amazing. The look of the hotel was nothing like a residence inn, it felt like a high class marriott hotel experience. The rooms were huge and very spacious. The kitchen was a great help and the service was excellent as well.

  • Stayed: November 2011, traveled on business
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2  Thank Sayingsorry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

great downtown location, close to everything - lots of restaurants, and bars within a few blocks. nice large room. just here to catch a uconn game at the XL centre [2 blocks away]. ppl at the service desk were quite nice and helpful as well. would come back, for sure.

  • Stayed: February 2012, traveled with family
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2  Thank joel_henderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

Got a last minute reservation to attend the Big East Tournament. Check in was a breeze. The room was a king suite . Upon entering the room,we were delighted to find a lovely 2 level suite with bath and bedroom up a small staicase, a full kitchen and a dining living room area that was very attractive. The room amenities were nice, including a bag of microwave popcorn.
Tip:The hotel restaurant ..City Steam was also excellent. If you like craft beers..try their Naughty Nurse. Everyone in my group had a very good meal.

  • Stayed: March 2012, traveled with friends
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3  Thank Barbrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2012

I stayed here for 4 days and the hotel was in a good location, for Hartford. Though the hotel is a little dated, the rooms were big and the kitchen was very convenient. A lot of stores and restaurants are within walking distance. I definitely recommend this hotel for business.

  • Stayed: February 2012, traveled on business
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3  Thank VesperGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

This Residence Inn has some of the most spacious rooms I have stayed in. Neat layouts. Great location (short walking distance) to the XL Center, many restaurants (fast food and sit down) and bars. Found the surrounding area to be safe and clean. Staff was extremely nice, which was a plus for me. Breakfast was great as always. Kitchens, always neat to see in a hotel room. Beds were clean and comfortable. We stayed in three rooms due to the circumstances of our stay that weekend. Here is the but part. I felt the couches and chairs in the LR's needed replaced or steamed cleaned at the VERY least. The bathrooms IMO needed a complete over-haul. Grout in the floor tiles was missing or cracked. Not just a few, but many. I shudder to think what a mop was leaving in all those deep cracks. I was extremely disappointed by this and general cleanliness of the BR floors. Livable, I guess, but for a Residence Inn, which I love dearly, no, this was not acceptable. Shower was ok. This is a beautiful and historic piece of property with spacious rooms, but I would hope this RI would keep up some simple standards to maintain their great reputation.

  • Stayed: March 2012, traveled as a couple
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3  Thank Bio2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Hartford Downtown

Address: 942 Main St, Hartford, CT 06103-1214
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Hartford
Price Range: $148 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Hartford Downtown 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn

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