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“A Nice Place to Stay” 4 of 5 stars
Review of Hilton Hartford

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Hilton Hartford
Ranked #2 of 11 Hotels in Hartford
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A Nice Place to Stay”
4 of 5 stars Reviewed September 24, 2013

I decided to take my wife away for a Saturday night using my Hilton Honors points. I chose Hartford because we'd never been there and it was within driving distance for us. Booking was done online using my points. We arrived at about 4 pm for check in. There were a lot of people walking around with U Michigan shirts on so I knew something was up. It turned out it was the U Michigan UConn football game day and we stumbled on it. Didn't matter, check in was great. Easy and efficient. The lobby is nicely appointed. We were given a room on the 20th floor. Nice sized room, very clean, efficiently sized bathroom. Very comfortable. Great night for sleeping too. The location seemed nice but it was a Saturday afternoon/evening and it's a business district so it was a bit quiet. It was close to the XL Center though so if you're attending an event it would be conveniently located. My only gripe was the dining experience (which is for another review) at the M&M Cafe in the lobby. Would definitely stay again if traveling to Hartford.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CoachMan7227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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911 reviews from our community

Traveler rating
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    152
    67
    38
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
NY- L.I.
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed September 24, 2013

Stayed here to attend the UConn-UMichigan football game at nearby Renschler Field. The hotel was very professionally run, the room was spacious and excellently appointed and the hotel was near the stadium. All around a good stay and a fine hotel.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mhc48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, September 30, 2013
I would like to take a moment to thank you for your review on Tripadvisor. Our top priority is the satisfaction of our guests and we look forward to the opportunity to serve your future needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
4 of 5 stars Reviewed September 23, 2013

Stayed here for a business conference. Rooms were nice, beds comfortable and plenty of space. Staff very friendly and helpful. Close to Bushnell park if you want to walk outdoors. Food served at conference by hotel was very good. Indoor pool and exercise equipment were great for keeping in shape after sitting aroudn a conference room all day.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, General Manager at Hilton Hartford, responded to this review, September 26, 2013
I would like to take this opportunity to thank you for your Tripadvisor review of our hotel. Our number one priority is the satisfaction of our guests. I will certainly pass along to our management that you found our staff helpful and you enjoyed the quality of our food. I am also appreciative of your enjoyment of our fitness facilities. Only through comments such as yours are we able to continue to provide a quality experience to all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 18, 2013

I'm comparing my experience here to Hiltons in NYC, Indianapolis, L.A. The room is large (king bed), clean, bed is comfortable, as is temperature; great desk area for work, fridge is a plus as I'm here for 4 nights; counter space in bathroom, decent shower pressure, fluffy towels, in-room safe, and lots of closet space. Nice fitness area and there's a small indoor pool and whirlpool. That the hotel happens to be close to historical attractions is nice; there seem to be plenty of restaurants off Pratt Street, Main, and near Union Station. The hotel's M&M Bistro has a great breakfast buffet; dinner was ok. Read my separate review. As in all downtown urban areas, be wary. I jogged in Bushnell Park this afternoon, and fine in daylight, but not a nighttime hang out spot. The Capitol Building is awesome to view from the park. Seems this area caters to business travelers and theater goers; there doesn't seem to be many residents in the downtown area, thus some restaurants/shops close early (5 p.m.) Hotel is walking distance to Wadsworth Atheneum, Old State House, Riverfront, Ancient Cemetery. I'd stay here again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ChicagoTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, United States
1 review
2 of 5 stars Reviewed September 16, 2013

In room Menu stated room service available from noon till 11.30pm but if you order before 6.30pm you need to collect it yourself. This is NOT room service. Hotel Manager on that day was not interested in dealing with my complains.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lawrence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, September 18, 2013
I would like to take a moment to acknowledge your review on TripAdvisor. Our management and staff takes every measure to create a welcoming and pleasant in-room dining experience and I would like to assure you and the TripAdvisor community that this was an isolated occurrence. This is truly not representative of a typical experience at our hotel or brand. We hope you will consider staying with us again the next time you are in Hartford so that we may show you the hotel experience you deserve.

Duane Schroder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
361 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed September 15, 2013

We Spent 2 nights here and it was a great location to walk to the state building, and other historic sites. The park nearby has a beautiful carousel, and the historic building surround this area. All so close to hotel.

Room Tip: All rooms are great
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank marynaturelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, September 18, 2013
Thank you very much for the kind review on TripAdvisor. I am grateful to read that you enjoyed our hotel and that the location was ideal during your stay. Thank you again for your comments and we look forward to seeing you at our hotel again soon.

Duane Schroder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Office
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed September 11, 2013

My wife and I attended a conference over a recent weekend and booked our stay at the Hartford Hilton. This is an older Hilton Hotel which could use a major upgrade. Our room was clean and our bed was quite comfortable. The two things which could of been better is that they did not have a trash can in the Bathroom and the Housekeeper did not replenish the complementary products in the bathroom. We stayed for three nights and had to call for additional hair products.

We also had a bad experience when the Fire Alarm went off at 3:00 AM and had to walk down to the front of the Hotel in the rather crisp morning air. We had to wait almost an hour to get back into our rooms. It did not seem like the night time engineer new how to turn off the alarm after the Fire Department determined it was a false alarm. Needless to say it was not a restful evening.

I hope their are some plans for an upgrade soon, but we would go back if our plans take us back to Hartford.

Room Tip: Request a room away from the interstate.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank whytegroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, September 16, 2013
I would like to take a moment to thank you for your recent TripAdvisor comments. I am happy to hear you found our beds comfortable and your room clean. I will be following up with our Director of Housekeeping regarding the lack of toiletries in your room. Regarding the fire alarm, the safety of our guests is our number one priority. We are pleased that the alarm functioned as it should and there was not an emergency situation. We value your input and hope to have another opportunity to show you the quality service and accommodations you expect from us during your next trip to Hartford.

Duane Schroder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Hartford

Property: Hilton Hartford
Address: 315 Trumbull St, Hartford, CT 06103-1115
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hartford
#3 Business Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Hartford 3.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more   less 
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Also Known As:
Hilton Hartford Hotel Hartford
Hilton Hotel Hartford
Hartford Hilton Hotel

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