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“nice hotel but.......” 4 of 5 stars
Review of Hilton Hartford

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Hilton Hartford
Ranked #2 of 11 Hotels in Hartford
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“nice hotel but.......”
4 of 5 stars Reviewed June 16, 2013

My husband had a business conference here so our family decided to come and stay. The room was nice but double beds were very small and uncomfortable. The surrounding downtown area was very difficult to navigate if you have a car. Plus the parking is non existent. If you do park in the downtown area, the parking patrol is on every street waiting to give out tickets so be very careful. The downtown was very boring....nothing to do really. Overall it wasn't the greatest experience but it could have been worse.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chicago_IllinoisJjss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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896 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Myrtle Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2013

Great stay in Hartford recently with the Hilton. Felt like a welcome guest. I wish the structure of the hotel was better - there's no ADA accessibility on the Church St side, where the shuttle picks up - but the service and value were excellent.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Allison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed June 13, 2013 via mobile

Stayed here for a couple of nights on a business trip. The room was nice, clean, comfortable and very quiet. Location is good - on the STAR shuttle route. The lounge upstairs offers free breakfast and other snacks throughout the day (this may be limited to honors guests, not sure). Free wifi and the front desk was friendly and helpful. Overall a very nice stay.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KYMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, June 14, 2013
I would like to take a moment to personally acknowledge your kind review of our hotel. I am grateful for the feedback and that you found our staff friendly, your room comfortable and the location convenient. During your stay I am happy you were able to enjoy the amenities offered on the Executive Floor. Our Executive Lounge is reserved for Diamond HHonors members as well as any guest who purchased a room on the Executive Floor. We look forward to seeing you at our hotel again very soon.

Duane Schroder,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 10, 2013

Came to town to see a concert and had an amazing stay. The hotel is in great shape, very clean with great service. Had the breakfast buffet which was delish. The view from the 19th floor was beautiful, and you cannot beat the location.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Annabella41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, June 11, 2013
I would like to take a moment to thank you personally for your positive feedback on TripAdvisor. I will certainly share your comment regarding the breakfast buffet, cleanliness and great service with both our management and staff. Our main focus is serving the needs of our guests and validation that we are accomplishing this is much appreciated. We hope to see you at our hotel again soon.

Duane Schroder,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winslow
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 9, 2013

Great location, but not so great facilities. First night the television satellite was on the fritz. At 4 am, I was awakened by loud talking and what sounded like a vacuum cleaner being run right outside by door. Things quieted down a little, I went back to sleep, only to have the whole thing repeated at 6:30 am. When I complained the next morning at the front desk, I was told the noise was made by the repair of the satellite system. Just wondering...since it was not working when I checked in at 4 pm, why did they pick 4 am to do repair that was so noisy?
The complimentary wireless internet was a nice feature, but it kept disconnecting while I was in the middle of trying to work...not a disaster but time consuming to reconnect and annoying.
There was coffee or some other spill splattered on the wall in one area, shower curtain a little dirty and discolored. Breakfast buffet was quick an convenient and the staff in the restaurant, as well as the hotel, was great..

  • Stayed June 2013, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank anonymstrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, June 10, 2013
Thank you for taking the time to share feedback on your recent stay with us. It is only through comments such as yours that we are able to succeed in improving our service to you and others. It is common to have inclement weather effect television satellites and we are unfortunately are not except from this occurrence. We strive to make every guests' experience a positive one and we are sorry you were disappointed.

I will make certain to share your positive comments regarding our staff. We hope you will consider staying with us again the next time you are in Hartford so that we may show you the hotel experience you deserve. Please feel free to contact me directly to ensure a positive experience.

Duane Schroder,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrington
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 8, 2013

My Son and I stayed her during 'Connecticon 2012' last July, and we are returning soon for Connecticon 2013! This resort has Free complimentary shuttle service to the Connecticut convention center. The shuttle bus runs until the wee hours, so you can cosplay to your hearts content! The hotel is located in downtown Hartford, within walking distance of pretty much everything.The staff was top notch. I was welcomed as a Hilton Honors member. We will be back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2013

I stayed here for 20 days between April and May 2013. Housekeeping never cleaned my room at a specified time. Whenever I wanted to speak with the hotel manager, he was either unavailable or was in a meeting. Hotel was slightly dated. Was subpar when compared to other Hiltons. Low f/p ratio.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Hilal E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, May 31, 2013
Thank you for taking the time to share feedback on your recent stay with us. We strive to make every guests' experience a positive one and we are sorry you were disappointed.
Your comments will be used as part of our ongoing training as we work towards the goal of superior hospitality.
We hope you will consider staying with us again the next time you are in Hartford so that we may show you the hotel experience you deserve. Please feel free to contact me directly to ensure a positive experience.

Jennifer Litherland
860 240 7218
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Hartford

Property: Hilton Hartford
Address: 315 Trumbull St, Hartford, CT 06103-1115
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hartford
#3 Business Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Hartford 3.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more   less 
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Also Known As:
Hilton Hartford Hotel Hartford
Hilton Hotel Hartford
Hartford Hilton Hotel

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