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“Good trip” 4 of 5 stars
Review of Hilton Hartford

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Hilton Hartford
Ranked #2 of 11 Hotels in Hartford
Certificate of Excellence
GreenLeadersBronze level
Bucks County PA
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good trip”
4 of 5 stars Reviewed January 9, 2013 via mobile

Everyone here is very friendly and helpful. The rooms are clean and in good repair .I want to make special mention for the
folks that drive the shuttle as they will come and pick you up all over near the hotel such as restaurants ,from the train , from the office to the train and alleviate the taxis worry. A great service thank you.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, February 13, 2013
I would like to take a moment to acknowledge your kind review on Trip Advisor. Please know that your feedback is truly appreciated. I am so pleased the Hotel was well-located for your needs and that you found our transportation services convenient. Your patronage is appreciated and we look forward to seeing you at our hotel again very soon.

Duan Schroder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 reviews from our community

Traveler rating
    334
    309
    149
    67
    37
See reviews for
137
134
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436
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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  • English first
  • French first
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English first
Cheshire, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 7, 2013

I booked the room through kayak.com for 200 dollars on New Year's Eve, a fair price for a room in the center of Hartford near all the action. However kayak charged my CREDIT card when I booked online, and then hotel charged my Debit card an additional 200 the day after. Thats 400 dollars for a ONE NIGHT STAY. I called Hilton on the 2nd of January and they assured me the charge would be removed, I waited four days and no refund was issued, I called again on the 6th and they again claimed they would rectify the error. STILL NOTHING. I have given them ample time to correct there mistake with no success so I've refuted the charge through Capitol One. Due to the Hartford Hilton's failure to resolve this SIMPLE ISSUE I will never stay in a Hilton hotel again.

Room Tip: Club floor is a ripoff save your money
See more room tips
Stayed December 2012, traveled with friends
Helpful?
1 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGGuestService, Manager at Hilton Hartford, responded to this review, January 9, 2013
Hi Alex – Please accept my apology for this card situation. I take all the information posted on TripAdvisor very seriously and have followed up with my associates regarding this matter. As of this writing, the charges have been reversed. I acknowledge that this level of service is unacceptable and I’m sorry that it took longer than usual for the hold to be released. I’d also like to assure you and the TripAdvisor community that this was an isolated incident and truly not representative of typical experiences at our hotel or brand. I would welcome the opportunity to speak with you personally regarding this matter, so don’t hesitate to reach out to me by calling the hotel.

Duane Schroder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 4, 2013

My boyfriend and I booked a hotel room hear last minute for New Years Eve. I was a little worried at first because I'd read some mixed reviews but I was very happy with our stay here. The staff was very friendly and helpful and checking in and out was very quick and easy. The location was also perfect for NYE. We were within walking distance to Hartford nightlife and lots of nice restaurants which was very convenient. The only negative comment I have is that they charge $18 to self park in their garage which I think is a bit much. I don't feel that I should be charged to park my own car in a hotel garage if I have a room there. Also the walls seem to be a bit thin and you could hear people in the hallway sometimes but it wasn't a big deal for us. Other than that I have to say I had a really nice stay.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank KatrinaWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hartford, Connecticut
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 1, 2013

My husband and I stayed here on 12/31/12 using our Hilton honors points. We were upgraded to a nicer room which included a complimentary appetizer and complimentary breakfast for only $18 for both. The staff from start to finish we're terrific. Everyone was pleasant and helpful. The room was very clean and overlooked Bushnell Park where we were able to see the 6:00 fireworks. The buffet breakfast was very good with a lot to choose from, including pancakes, eggs hash browns, fruit, delicious. Would definitely stay here again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 19sp117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 12, 2012

The best part of the hotel is the convenience to the train station.
The hot tub was broken.
We had problems with the locks on the door.
We could hear a baby crying from the room below.
They charged you for wine in the lounge level (for Hilton Gold & above members)

Disappointing stay and puts a bad name on the Hilton brand.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Journey2life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 8, 2012

Needs some renovation but still clean and acceptable. Good if you absolutely have to be in downtown Hatford. Concert was on across the street and the hotel had many (6?) security guards out front. Garage is awkward since some access renovation was underway. Staff was very pleasant. Really- everyone! Half-price appetizers at the bar all night on Tuesdays/Thursdays was a GREAT deal. Had 3 with a glass of wine- $25.00! Would sleep there again but if you have a car and can stay 5-6 miles away, there are liiely better deals to be found.
But then again, you would need to deal with AM traffic on weekdays which is horrible. Your call- but not bad.

Room Tip: high floors ARE very quiet.
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lgalga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daggerz
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 29, 2012

My wife and I were going to a concert at the XL center for our fifth year wedding anniversary. So, I booked a stay at the Hilton Hartford over a month prior to my arrival. I booked a non refundable room with a King size bed through Expedia. We arrived at the Hilton Hartford at 6:00 pm and were told there are no more rooms with king size beds. I was very disappointed and told the clerk this was our wedding anniversary. He said the double beds are very "roomy". I asked if there were any suites available (I would've paid extra). He said they were sold out and then he offered to charge $10 versus their normal $18 for parking. Since the concert started at 7:30, we decided to just stay in the room with double beds. I had the worst sleep I've had in a long time. We have a king size bed at home so we're used to the larger bed.

The room was a typical room of a average hotel (definitely not what I would expect from a Hilton). The room had coffee stains on the wall. I've never stayed at a Hilton before but I'd be hesitant to stay at one again.

Upon checkout, I expressed how I was disappointed with my stay, the lady at the front desk just kept insisting to give them another chance and come back next year for our anniversary. I told her I would never go back to that hotel again.

Stayed November 2012, traveled as a couple
Helpful?
5 Thank daggerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Hartford

Property: Hilton Hartford
Address: 315 Trumbull St, Hartford, CT 06103-1115
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hartford
#3 Business Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Hartford 3.5*
Number of rooms: 393
Official Description (provided by the hotel):
The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotels.com, Expedia, Hotwire, TripOnline SA, Orbitz, Travelocity and Odigeo so you can book your Hilton Hartford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hartford Hotel Hartford
Hilton Hotel Hartford
Hartford Hilton Hotel

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