I have stayed at the Hilton Hartford on several occasions and have reviewed this hotel in the past. I dont usually write another review for a hotel unless there is something extraordinarily good or bad to update.
In this particular case, its bad and its pretty much the last straw for me and this hotel.
The hotel itself is fine, nothing stunning but a standard Hilton with well maintained rooms, bed and bathroom although the bath is a bit small. The gym is wonderful and the location is near where I have to be.
The downside to this hotel, and it is a huge downside is that the customer service at this location has consistently gone down every time I stay here to the point that it is horrible now. They have never got my reservation right, there is no recognition of diamond status here and frankly I think you get a better room if you dont have any status with Hilton because I cant imagine rooms in a worse place then they give me when im here. The hot water generally takes about 20 minutes to start flowing so plan on that. There is always something missing from the room, this time it was a hotel directory with a menu in it, when I called down to the desk to get a menu they kept insisting on dictating the menu to me over the phone, it took threating to talk to the manager to get one of them to bring one up.
Last time I was in Hartford I stayed at a Hilton Garden Inn which was nearby and frankly had better service and nicer rooms so its time to stick a fork in this Hitlon, they are done with me, I will be staying there from now one.
- Official Description (provided by the hotel):
- The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more less
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- Also Known As:
- Hilton Hartford Hotel Hartford
- Hilton Hotel Hartford
- Hartford Hilton Hotel