The first time we stayed here (2009) I was disappointed that the hotel wasn't more elegant for what it costs. My impression is still the same. Most of the staff (all but one - see below) is friendly and helpful - the concierges in particular - and the Cafe staff - and Peggy at the front desk.
There was a very loud group of people on our floor one night which woke us up at 2:30 AM. I should have called the front desk, but instead spoke to them instead. I checked with the desk later and they said if I had called, they would have sent Security up to find out what was going on with the rowdy crowd.
The most annoying thing that happened is that early (very early - 5:30 AM) on Sunday morning when my husband took a shower and was dripping wet, he discovered there were no bath towels. I tried to call the front desk but both phones rang "busy." I went down to the lobby and called out because there was no one in sight. The desk clerk was in an office behind the desk and came out eating something (probably didn't expect guests at that time - but lots of times people check out very early). I told her we needed towels and asked if she could give me some. She said, "no, they have to be sent up to your room." I went back to the room and waited 5 minutes - no towels - phone still not working - back to the lobby - the unfriendly and unsmiling desk clerk said she got the room number wrong and would call to have the towels sent to my room - which she did. I asked her what was wrong with the phone and she said there is a "short" in it and it sometimes doesn't work. She picked the receiver up and pushed a few buttons and it beeped a few times and she said that it was now working. I didn't try it later so I don't know if it was. It is a security issue if one can not call the front desk from one's room.
- Official Description (provided by the hotel):
- The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more less
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- Also Known As:
- Hilton Hartford Hotel Hartford
- Hilton Hotel Hartford
- Hartford Hilton Hotel