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“VERY Flexible, professionsla hotel!”

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Best Western Hartford Hotel & Suites
Ranked #4 of 11 Hotels in Hartford
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“VERY Flexible, professionsla hotel!”
Reviewed April 29, 2014

We had a project for a local hospital and brought in 40 people. Due to the projects nuances, there were many last minute changes. Kevin and Jay, hotel management, were extraordinarily flexible in timing for breakfast, shuttle services, rooms and communication.

This is my 40th project of this nature and I can say that we could not have been as successful with out their flexibility. One thing that I thought was great is they are open to the local police using a free room as an remote office and offering them free breakfast. Its very comforting to know that the hotel is safe on a day to day basis.

Room Tip: They do have rooms there that have a wet bar, two TV's and a sofa/sitting area. I missed out on...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, May 24, 2014
We are glad everything worked out fantastic for the group. Thank you very much for the 5 star review! On behalf of the hotel and staff, we appreciate your business and hope to see you again soon.
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357 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Antarctica
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 26, 2014

Very sweet was staff. (5 stars for them). Room was on first floor and it was noisy. We heard the hallway as if the door was open. The bed mattress was very hard. So, for one night, a hard mattress and and a noisy hallway didn't make a good night's rest. Additionally, the heat/AC was noisy and the water temperature in the shower kept on switching from cold to burning.
Room was clean and to standard. Parking was plentiful. The restaurant next door was very good. The airplanes taking off next to the hotel were noisy... Once again, the staff was very nice and very helpful.

Room Tip: Try to get a remote room with less hallway traffic.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GalacticSilverSurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, Front Office Manager at Best Western Hartford Hotel & Suites, responded to this review, March 28, 2014
Thank you for the review and kind words for our staff. We apologize you encountered an inconvenience and appreciate your time that you took out of your busy day to let us know. We value you as a guest and hope to see you in the future.
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Enfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014

I had to get hotel last minute after leaving the roach motel days inn next door. I needed to stay there for work at hartford hospital (close proximity for safer travel) due to snow storm and the fact that my neighborhood doesn't get plowed until storms are over. Staff was awesome, manager especially, making sure I got the discounted rate for being an employee at the hospital and staying with them for the storm.. extra $20 off :) Because I work night shift I checked in early at 8am and checked out at 6pm that day, they were very flexible to meet my needs! The room was clean and had everything I needed with microwave, refrigerator for the food I needed for 2 days at work, internet and TV.. Bathroom was immaculate. it was quiet, safe, and I rested more comfortably than I have in a while! If there's ever a big storm again where I need to stay over close to work, this is the place where I will stay for sure!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Annemarie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, February 17, 2014
Thank you for the 5 star review! We appericate your business and hope to see you again soon.
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New Jersey
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 20, 2014

Location is good, right off the highway. This is an old hotel and it shows. People are friendly and it was fairly clean. Breakfast was typical. Wifi did not work. Chowder Pot restaurant next door was great. I would stay here again if it was my only option.

Room Tip: Don't choose room 315 right next to utility closet, lots of noise.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, January 21, 2014
Thank you for your review. We appericate your feedback. We are sorry to hear that you experienced internet issues during your stay. Management has checked the internet it is working to full capacity now.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linz, Austria
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 28, 2013

The Hotel is nice an clean, the staff is friendly and very helpful. The rooms are up to date. There is even a Shuttle Service in the surrounding area.
The Location is not so great in the industrial area - if you don't mind that, the HI is a very good choice. If you prefer an nice surrounding, choose a different Hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kamia1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, January 21, 2014
Thank you for the positive review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 18, 2013

I stayed here for one night and was disappointed several times. Overall, the suites are fine for one night, I can be picky and insist on cleanliness, so for the most part this place will be just fine for most. However, my issues were: the comforter had blood spots on it which were initially covered with a top sheet but was eventually exposed. Grosse!

The bathroom could have been better maintained and the toilet absolutely needed a new seat! It was obviously worn out and at $160 for a one night stay, they can afford to get some new toilet seats. The bathroom was clean but tile grout had discoloration, something which could be improved by a good bleaching/cleaning.

I stayed in a one bed suite which included a pull out couch, I never used the couch so I don't know what state in was in. However, I do want to complain about the room layout. There were 2 TVs about 4 feet apart, one for the bed and one for the couch area which was only seperated by a column and 1/4 wall, therefore, when you tried turing off one tv the other would come on, a pain and waste of money! One TV could be visible from both the bed and couch and would have been plenty.

Finally the worse part of staying here, and the reason I will never go back, the hotel is located near a water and sewage plant which you can not seen, but in the middle of the night as I slept with the AC on I was awoken by the horrid smell of what I thought was a skunk but probably the sewage plant. It was so bad I almost called to switch rooms but ended up just turning the AC off. Even without the use of AC you can smell the order throughout the day when you enter and exit the hotel.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noneCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Dear Guest,

I am sorry to ready that you were dissapointed with your recent stay. Cleaniness is one of our top priorities and we take it very seriously. Please feel free to reach out to me directly so that we can gather more details regarding the situation and address accordingly. Thank you for the feedback on the other items. We will certainly consider solutions for these.

Sincerely

General Manager
(P) 860 525 1000
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Montreal, Quebec
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 15, 2013

The rooms are exactly what you expect for the price. The wallpaper is peeling a bit, but the rooms are otherwise quite clean. Basic and slightly dated, but more than suitable.What people are saying about the toilet seat not staying up due to the granite top is true; not a big big deal, but you can tell whoever was supervising that upgrade is regretting it. The location is close enough to town. You really need a car though as there is nothing around the hotel. The staff were great and very helpful. The breakfast was well done. I would stay here again.

Room Tip: Don't get a room on the ground floor near the lobby. It gets a little noisy
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cww76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the 4 star review! We have repaired the wall paper issue in this particular room. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hartford Hotel & Suites

Property: Best Western Hartford Hotel & Suites
Address: 185 Brainard Rd, Hartford, CT 06114-2102 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Hartford Hotel & Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford

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