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“Nice HI”

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Best Western Hartford Hotel & Suites
Ranked #4 of 12 Hotels in Hartford
Certificate of Excellence
Linz, Austria
Level 5 Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice HI”
Reviewed December 28, 2013

The Hotel is nice an clean, the staff is friendly and very helpful. The rooms are up to date. There is even a Shuttle Service in the surrounding area.
The Location is not so great in the industrial area - if you don't mind that, the HI is a very good choice. If you prefer an nice surrounding, choose a different Hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kamia1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, January 21, 2014
Thank you for the positive review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
    169
    125
    49
    20
    19
See reviews for
109
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
CT
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 18, 2013

I stayed here for one night and was disappointed several times. Overall, the suites are fine for one night, I can be picky and insist on cleanliness, so for the most part this place will be just fine for most. However, my issues were: the comforter had blood spots on it which were initially covered with a top sheet but was eventually exposed. Grosse!

The bathroom could have been better maintained and the toilet absolutely needed a new seat! It was obviously worn out and at $160 for a one night stay, they can afford to get some new toilet seats. The bathroom was clean but tile grout had discoloration, something which could be improved by a good bleaching/cleaning.

I stayed in a one bed suite which included a pull out couch, I never used the couch so I don't know what state in was in. However, I do want to complain about the room layout. There were 2 TVs about 4 feet apart, one for the bed and one for the couch area which was only seperated by a column and 1/4 wall, therefore, when you tried turing off one tv the other would come on, a pain and waste of money! One TV could be visible from both the bed and couch and would have been plenty.

Finally the worse part of staying here, and the reason I will never go back, the hotel is located near a water and sewage plant which you can not seen, but in the middle of the night as I slept with the AC on I was awoken by the horrid smell of what I thought was a skunk but probably the sewage plant. It was so bad I almost called to switch rooms but ended up just turning the AC off. Even without the use of AC you can smell the order throughout the day when you enter and exit the hotel.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noneCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Dear Guest,

I am sorry to ready that you were dissapointed with your recent stay. Cleaniness is one of our top priorities and we take it very seriously. Please feel free to reach out to me directly so that we can gather more details regarding the situation and address accordingly. Thank you for the feedback on the other items. We will certainly consider solutions for these.

Sincerely

General Manager
(P) 860 525 1000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 15, 2013

The rooms are exactly what you expect for the price. The wallpaper is peeling a bit, but the rooms are otherwise quite clean. Basic and slightly dated, but more than suitable.What people are saying about the toilet seat not staying up due to the granite top is true; not a big big deal, but you can tell whoever was supervising that upgrade is regretting it. The location is close enough to town. You really need a car though as there is nothing around the hotel. The staff were great and very helpful. The breakfast was well done. I would stay here again.

Room Tip: Don't get a room on the ground floor near the lobby. It gets a little noisy
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cww76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the 4 star review! We have repaired the wall paper issue in this particular room. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2013

We stayed here for 4 nights and found it to be a very nice hotel. The rooms were clean and we overlooked the capital building. The staff, no matter what time of day, were so friendly and helpful. The continental breakfast was nice to have available. I'd definitely stay here again when I'm in Hartford. P.S. Eat at Hot Tomato's next door. You won't be disappointed.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Utmost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe
Level 6 Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed November 7, 2013

This was a good hotel and chose it based on price and other reviews. Greeted when we arrived and the desk clerk was very helpful. Offered some free apple cider at check in as well. The room on the first floor was spacious and clean. The bed was good and had no issues with the bathroom. Had a good nights sleep. Breakfast was good especially as included in the price and you could have cereal, muffins, waffles, sausages and egg and tea/juice/coffee. Check out was straight forward. A good stay and would recommend.

Room Tip: Our room on the 1st floor was spacious, not sure if all the other rooms are the same.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agentmulder86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the 4 star review. We are looking forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Jefferson Station, New York
Level 6 Contributor
153 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 11, 2013

The hotel room was nice, simple! The hotel was very clean but needs some updates, yet still was pleasant. The hotel manager was working the desk, and breakfast the next morning. You could tell he cared, as well as his staff. Jay was wonderful, and again his staff. They made the stay wonderful.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RachelDT29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the review. We hope to see your group again. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level 6 Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed October 6, 2013

They provided convenient shuttle bus to and from any downtown spots within 10 miles. You just need to let them know where you are or where you would like to go. The driver Luis was professional and very friendly.
General Manager Lisa checked us in early and gave us a free upgrade to a larger Junior Suite with a sitting area, sofa and 2 large LCD TVs. The room was rather quiet and comfy during our stay.
Lovely complimentary continental breakfast with many options which was a great way to start our day.
Pool was somewhat cold but a lot of people enjoyed it. Spa worked well but the water was very cold during our stay.
Overall this hotel was a good budget choice for touring Harford.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HouAndLee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review, November 21, 2013
Thank you for the 4 star review. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hartford Hotel & Suites

Property: Best Western Hartford Hotel & Suites
Address: 185 Brainard Rd, Hartford, CT 06114-2102 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Hartford Hotel & Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford

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