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“Amazing”

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Best Western Hartford Hotel & Suites
Ranked #5 of 12 Hotels in Hartford
Certificate of Excellence
Reviewed October 22, 2012

My husband and I loved this hotel we didn't want to leave everyone was nice and treated us like friends anything we needed they helped with. In our room we had a problem with our phone and they were going to give us a whole new room. We felt at home there and we will deff be back next year ty to all the wonderful staff see u next year

  • Stayed: October 2012
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Thank ryssaandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this reviewResponded October 23, 2012

Dear ryssaandrews, Thank you for writing on TripAdvisor! A nice way to start the day "Amazing"! I am glad we made you feel like you were at home. Honestly, that is true hospitality making a guest feel like they are at home.

We look forward to you staying with us next year!

Lisa Bublitz
GM

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329 - 335 of 429 reviews

Reviewed October 22, 2012

We spent two nights here for the Ing Hartford Marathon. The place was booked because of the event, but the staff was efficient and friendly. The rooms were clean and comfortable with the small exception of the pillows. The soda machines were out of order and when I inquired they gave me three bottles of water. Incredible thoughtfulness! The breakfast buffet was better than average and the shuttle service was good. Since the marathon was Saturday, the shuttle ran extra early to get the athletes to the venue. Afterwards, with a phone call they picked us up in downtown Hartford. I would stay here again in a heartbeat.

  • Stayed: October 2012, traveled with family
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Thank Camundongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this reviewResponded October 23, 2012

Dear Camundongo, We were very glad to have runners of the ING Hartford Marathon stay with us last weekend. Such a great group and we respect the self discipline to complete such a daunting task such as the marathon.

Our complimentary guest shuttle was definitely used that weekend and it is a great amentiy to the hotel. We hope to see you next year!

Thanks so much!
Lisa Bublitz
GM

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Reviewed October 18, 2012

Staff is so friendly and accommodating and really made my stay much more pleasant. My absolute favorite part of my stay was walking through the door and smelling Otis Spunkmeyer cookies baking in the oven. They put them out in the lobby every evening along with some other goodies and they are free to grab for hotel guests! It really adds a special touch to your stay.

Clean rooms, great service, yummy breakfast and delicious cookies- couldn't get any better than that!

  • Stayed: October 2012
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Thank Erindira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this reviewResponded October 23, 2012

Dear Erindira, who doesn't love the smell of fresh baked cookies? Reminds us of family and great childhood memories.

We are so glad that you chose to stay with us as we know today there are many choices for a traveler.

Thank you and we will keep the cookies baking as long as you stay again!

Lisa Bublitz
GM

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Reviewed October 14, 2012

Recently stayed at this hotel to attend the Stitchers East Conference. Since I almost always stay at the Holiday Inn chain, I can comfortably state this chain easily has the friendliest staff I've ever encountered. During our stay, there was a marathon and homecoming weekend at the University of CT. There is a shuttle that was to take us to the convention center. On Saturday, the shuttle was in service shuttling marathoners. The sales manager picked us up in his own personal vehicle at the convention center, and did so with a friendly and helpful attitude. Front desk personnel were friendly and welcoming. The cleaning staff was friendly, the rooms were immaculate, breakfast was as complete a breakfast as I've seen. Hotel is easily located, right at the end of the ramp for Ct.15S/84. Leaving was equally as easy, left out of the hotel, left at the lights, we were back on 84 heading home. Absolutely nothing to say except great hotel, other hotels should study how this hotel is run.

Room Tip: Room 230 was in a quiet location!
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  • Stayed: October 2012, traveled with friends
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Thank GMarcan822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this reviewResponded October 23, 2012

Dear GMarcan822,

Thank you for acknowledging the staff as the "Friendliest Staff I've ever Encountered". We enjoyed having the attendees for the Stitchers Conference. Some are becoming like family as they attend yearly and stay with us!

Kevin McCabe is the Sales Manager you are referring to and he definitely sets the bar high. He will do anything he can to make a guest's stay more enjoyable and that is a great role model for anyone.

We will see you next year!

Lisa Bublitz
GM

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Reviewed October 11, 2012

I really enjoyed my stay here.

Sam, the front desk attendent, was EXCELLENT. Best service I have received at a front desk. She deserves a raise - I'm not even sure of what she is paid, but she is definitely someone to keep around.

I found the place very easily, and was totally pleased with its location.

I had a very great night's sleep - a great bed, quiet room.

Typical HIE breakfast fare, which if you know anything about, is great. For an included breakfast, this is a steal.

If I'm ever back in Hartford, THIS is the place to stay when you're looking for value and high-quality.

  • Stayed: October 2012, traveled on business
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Thank kuwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this reviewResponded October 12, 2012

Dear kuwalker;

You are correct Sammie is Excellent! I thank you for taking the time to write a great review. I look forward to sharing it with the team at our daily meetings! Sammie decided to try a new career when she relocated from Florida and it is perfect for her personality--hospitality! We are fortunate to have her as part of our team!

I am glad you enjoyed your stay as the team and I strive to provide excellent service. We hope you are back in the Hartford area soon!

Thank you
Lisa Bublitz
GM

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Reviewed September 27, 2012

When I arrived I was greeted by a very friendly young lady [Sam, I think]. I asked her if there was a safe place for me to leave my bicycle during my stay. As far as I am concerned there are only two acceptable answers to this question. 1. We have secure inside storage. 2. Take it to your room. She responded without hesitation to the second. Bicycles are very expensive. The one I had with me is worth the cost of a 55" big screen tv. While staying here I was also impressed with how concerned they were with my comfort. I received a call in the early evening asking me if I need anything and if I enjoyed my stay [ two days]. The room was very large and had a lcd tv. It was also spotlessly clean. The area seemed very quiet for being so close to the city center. The bed was comfortable and I slept very well. They also had a very good hot breakfast. I would definitely stay here again

  • Stayed: September 2012, traveled solo
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Thank CAdiverNorthernCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

This HIE is an example of what I expect from the chain. Clean rooms, decent breakfast and fresh coffee, easy to find, etc. The water pressure was decent too. Prices on the rooms were a little high, but I feel that way in any larger city. Staff was friendly and easy to deal with. If I ever have to go back to Hartford, this is probably where I'll stay.

Room Tip: Elevators are halfway down the hall from the front door, FYI. And the handicap-accessible rooms are...
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  • Stayed: September 2012, traveled on business
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Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hartford Hotel & Suites

Address: 185 Brainard Rd, Hartford, CT 06114-2102 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
Price Range: $88 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Hartford Hotel & Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford

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