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“Bad service cancels out decent food”
Review of Whitfield's on Guilford Green - CLOSED

Whitfield's on Guilford Green
Cuisines: American
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Call For Hours
Reviewed June 12, 2013

The service at Whitfields (which we have been to on several occasions) is never quietly efficient even on slow nights but recently it fell over into awful. Our waitress seemed harried when she wasn't unavailable. When we brought our long wait without service to the attention of the hostess, she actually chastised us for not bringing it to her attention sooner. The first delivery of food to our table after a very long wait was not what we had ordered. The food is generally good here and it is nearby but this most recent experience has us looking elsewhere.

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3  Thank NGuilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (122)
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65 - 69 of 122 reviews

Reviewed May 28, 2013

We had Easter Brunch here this year and weren't particularly pleased. You can see my prior review. We had bought a discounted gift certificate on Groupon prior to the Easter brunch so we returned to use it. Glad we did. The food was very good. We had the homemade guacamole and chips as an appetizer, my husband had a sausage and pasta dish and I had the chicken milanese. All were very good as was the bottle of wine we ordered. The service was also good. We will be back.

Thank 712christineg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013

I have eaten there twice in the past few weeks. My wife and I ate there on a Thursday nite and everything was spectacular: food, service, decor and the best table in the house. We loved it. Three days later on Easter Sunday nine of us went for brunch. The entrees were very good (buffet), but the service w as both rushed and spotty. We were all surprised and disappointed that coffee and dessert were not included. Many Saturday evenings during the past summer nine of us (all Family) dine on the rear outside pateo. Terrific landscapped view. good sercice, nice small plate choices at reasonable prices. the grankids were able to bring their dogs. We all have fun and intend to return this coming summer.

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Thank gerald f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

First time going to Whitfield's and I was very excited, because the menu online intrigued me. We had reservations and were seated immediately. Menus were already on the table, thankfully, because it gave us something to do while we were ignored. A gentleman (not our server) did stop by to bring us a few pieces of bread and some water, but that was it for a very long time. Our server finally came over and asked if we had decided what we wanted for dinner. We hadn't even had a chance to order a drink yet. Luckily, we knew what we wanted, so we ordered cocktails and our dinner. I had the presence of mind to pre-order a glass of wine to be brought with my meal and, looking back, it was the best idea I had that night.

Our server brought our cocktails - mine was a martini, so understandably difficult to carry without spilling. However, when your server spills your martini all over the table, you kind of expect someone to clean it up. Didn't happen. Sticky pear-tini spilled stayed on the table for the duration. Someone else (not our server) brought our meals. My husband got the hanger steak, which he liked, and I got the beef short ribs, which were to DIE for. I was very happy with my meal.

However, no one came by to see how or meals were, or if we needed anything else. My husband needed a drink, but we were unable to even flag anyone down. Our server didn't show up again until we had been sitting with empty plates for quite some time. The hostess stopped by and asked us if we wanted more bread. We said yes. It never arrived.

Our server asked us if we wanted dessert. We did, and we ordered a dessert to share. She asked us if we had a second choice, just in case they were out of it. We told her that our back up dessert was chocolate lava cake. She returned with our second choice, with no explanation or apology, so we assumed they were out of our first choice. I asked for the bill, because I knew it would be ages before I saw her again and she brought it.

We dug into the chocolate lava cake, only to discover there wasn't any lava - it was a stale little chocolate cake with some ice cream on top.

NEVER going back.

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Thank JMMinCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

Friends invited us to dinner at Whitfields. A bit of an excursion for us but we had been there before with other fiends for cocktails and remember it to be a cute, elegant place on the green and said we would like to go back to dinner - so we did!

My wife and I arrived early so we took a seat at the bar to enjoy the view of the green and enjoy a glass of wine at a leisurely pace. Leisurely it was as the one bartender was very busy serving dinners and preparing drinks for the wait staff. So we waited a while to order and a while to get our drinks and worse, in bar that seats a cozy 10 - a bartender who could not make eye contact as she was to busy, flustered? This is a pet peeve of mine especially watching a manger, who was nto their to say hello when we arrived and wait staff milling about - someone has to see the flow does not work behind the bar. My second pet peeve is the short pours that occur as the price increases. Now you get the 3 rating.

So our friends arrive and we are seated and the opportunity for a great meal beckons as a wonderful waitress takes time to get a sense of pur pace, is helpful with our menu questions and service is excellent. Bread replaced, butter option glaldy filled over oil, miscue on the souce handled deftly. For her service we should rate this a 4+. For this experience we would go back.

Food was very good and tasty. I wish there was more of the cauliflower puree to enjoy with the lamb as it was just a small splash on the plate to make look appetizing and it was - just very little of it. Other dinners served looked good and lates were cleaned - so worth going back - ut seems so. Perhaps with a Groupon offer.

Desert options were limited but we enjoyed tremendously. To bad the short pour espresso was served cold, no lemon peel.

We left and no one said good bye. Place is very very busy - perhaps they did no notice.

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1  Thank 3nicks27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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