My wife and I visited the Shack on a Saturday morning, there was no line we walked wright in told the hostess we had one more person coming she said we can't seat you till your party has arrived, there was 10 to 15 tables and booths open. What am I waiting for, I would like to sit down at a booth an start with coffee while the rest of the party showed up.
A few minutes later a couple of other groups arrived they got seated write away hay we would like to sit and have coffee. So we told the hostess our friend canceled and we wanted to sit, remember the are plenty of booths open, she said if your friend shows up,we are not going to seat them(in a snippy voice) WHAT?. So when my friend arrived I got up and brought him to our table.
The waitress brought his setting and proceeded to quote policy again, I said fine we would just like to order she took offense and had the manager come to the table and quote policy again. We explained we have never heard of such a policy, he said that a lot of restaurants have this police.Well my wife and I are well traveled and have never encountered anything like this. Once again why would you not want seat you customer and make them comfortable?
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