Disappointing. Very disappointing. We stayed here a few years ago and it was outstanding. Great service. Great location. Everything worked. This time... not so much. First, tried printing out some email from the lobby workstations. Tried one, then the other, then the third. Nothing. Finally, someone comes out to the front desk from the back office and says the printer has been broken for a few days. A few days? A printer? Seriously... what can they cost? $300?
Walking down the hallway, it was tray after tray on the floor outside rooms for hours on end. Staff walk by and just either don't see them or have determined it's not within their job description to actually pick them up and return them to the kitchen.
At night, went to the Concierge Lounge at around 7:15. Everything was gone but the water. Seems that they no longer send up a lot of food to the lounge anymore, so if you stay on that level and want to partake, get there at 5:30. And don't let the sign fool you... it's not really staffed from 6:30am. In fact, it's not staffed until early afternoon. When we questioned the discrepancy, the front desk clerk just shrugged and said, "I guess we'll have to update that." Ya think? How about at least updating the website so that what you say will be there is actually there? That would be a good start.
On the positive side, breakfast was very good... but in the final analysis, this looks to me like a property that has already learned it's losing the Marriott brand, so they just figured, "Why bother?"
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- Also Known As:
- Marriott Mystic Hotel Groton
- Marriott Groton
- Groton Marriott