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“DON'T WASTE YOUR MONEY!” 2 of 5 bubbles
Review of Mystic Marriott Hotel & Spa

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Mystic Marriott Hotel & Spa
Ranked #2 of 14 Hotels in Groton
GreenLeadersBronze level
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“DON'T WASTE YOUR MONEY!”
2 of 5 bubbles Reviewed January 20, 2013

Prior to checking in - on the phone - I requested a late checkout. Was told OK - 2pm. On my departure day I was told we must be out by 12. Upon check -in- told that the request for two beds is just a request - they tried giving our family one bed & a pull out couch!! During - room had hair dangling from the bathroom vanity - the shower liner holder was broken. When asking the desk for requests - the answers are "no". Unbelievable - you are MUCH better off staying one exit down the highway at the HAMPTON INN. Their prices are reasonable - and they offer free breakfast. DON'T WASTE YOUR MONEY AT THIS HOTEL!!!

  • Stayed January 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank TRAVELING-1260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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837 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Glastonbury, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 19, 2013

We frequented the hotel often and were always pleased with the service. This year the hotel was upgraded, all Marriott hotels were upgraded and because of this prices were increased. No longer worth going to the hotel as the location is horrible. Room views are of highways and it is a few mile drive to get anywhere.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lauren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

I stayed at this hotel for a little over a week while on a business trip. This hotel is quite nice. The rooms are big, with a small couch to sit on, and the beds are comfy, with multiple firmness pillows to choose from. The staff were very friendly and helpful. There are connections to the TV on the side of the bureau you can use to connect your laptop or other device to the TV, so I was able to stream movies, which was good. The heating system was noisy. I was able to tune it out, but I know some people would find it irritating. The room I was in (348) overlooked to roof of the banquet area of the hotel. I was usually only in the room at night and don't care about a view, but for those that do, you may want a room in a different section. There is a Starbucks in the lobby area, but I did not get coffee there because I had to leave each morning before they opened (6 AM). I did eat at the restaurant, however, and it was excellent, although expensive. I expected that though. The pool and hot tub were nice and clean. The fitness area was decently equipped, although most of the time it was too crowded. There is a Red Door Spa in the hotel, which is a nice feature. I made use of the spa once and it was worth every penny. The only complaint I had for this stay is that every day, the coffee supplies in the room were not completely replenished. I had to go ask for more creamer, sweetener, stirrers, cup lids on several occasions. I'd stay here again for a quick trip, but I think on my next trip of this length or longer I'll opt for a hotel that has small kitchens in the rooms or at least a microwave and fridge. I may also look for a hotel that has other businesses in walking distance. This one did not.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cindy351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Haven, CT
Level Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

I stayed one overnight with my husband for personal not business. I had read good things about the hotel so we decided to give it a try. I am a Hilton honors member but also have a Marriott card. I just never really stayed at Marriotts much because I didn't think they were as good as Hiltons. Lol

This place was beautiful. You walk into a very big lobby and it is nicely decorated and clean! The staff at check in were very friendly. Check in was a breeze. The room itself was beautiful. Again it was nicely decorated and very clean. The bathroom was amazing. The tub and the shower were separate and the tub was a large jacuzzi tub.

The only negative was the bed which was not terrible but my side sloped. And the pillows were a little too firm for me. I need them a bit more pliable. All of the staff seemed really friendly. A very good place to stay.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dbbohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

We went to the this hotel over Christmas and had a wonderful and peaceful Holiday time. The hotel's pool and hot tub were the feature for me and I totally enjoyed them. I swam every day and wound down in the hot tub. We ate in the hotel restaurant (Octagon) and found the food far above average. We had quite delicious dinners on 2 evenings and 2 very good buffet breakfasts as well. Service was quite too. This restaurant had become primarily a steakhouse since the last time we visited (2 years ago) at which time I recall a fabulous duck preparation that was no longer on the menu. Also, I missed the chocolate cherry bread pudding that I had eaten there previously. Who knows, next time they will have some new surprises in store. I would say the quality was very similar to our previous visit.

The only difficulty we had at the hotel was their reluctance to provide us with complimentary breakfast (we should receive this, especially when the concierge lounge is closed, as we are platinum elite guests). When I pointed this out to the desk staff, they did give us some coupons for breakfast (but not every day). Overall, we are very pleased as the staff was gracious, cheerful and accommodating.

Room Tip: Its nice to have a room overlooking the lake
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank joy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

I've been coming to this hotel frequently since 2009. Plus are a large parking, great lobby, and a Starbucks on site. The service is always excellent, the staff is great very helpful with good recommendations. If you are in the area, this is the place to stay!

Room Tip: Follow staff recommendation, they are great.
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeonardoFibo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed December 26, 2012

We chose the Marriott Mystic for a quick romantic getaway over the holidays with a special AAA rate of $99/night. We requested a high floor with a view and early check -in. Upon arrival Rebecca at the front desk was very helpful and got us into a lovely corner room on the 5th floor. Rebecca also recommended a great local breakfast place called, 'Somewhere in Time.'The room was very comfortable and we had a refrigerator put in for convenience. The King bed had great linens and was very comfortable. My husband wouldn't care but I enjoyed the warm gold and red color scheme of the decor. The TV pay per view movies has a delay so that the images and sound were slightly off...sort of funny during action movies. We enjoyed the pool, spa tub and fitness area. The Red Door Spa looked inviting and will take advantage of a massage next time we visit!

Room Tip: The corner room on the fifth floor is quiet and has 2large windows and a view of the water across th...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IslandHoppper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mystic Marriott Hotel & Spa

Property: Mystic Marriott Hotel & Spa
Address: 625 North Road (Route 117), Groton, CT 06340
Location: United States > Connecticut > Groton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Groton
#2 Business Hotel in Groton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mystic Marriott Hotel & Spa 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Odigeo, Travelocity and Jetsetter so you can book your Mystic Marriott Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott

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