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“Great Value but unhelpful front desk staff” 3 of 5 bubbles
Review of Navy Lodge New London

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Navy Lodge New London
Acton, MA
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Value but unhelpful front desk staff”
3 of 5 bubbles Reviewed August 18, 2009

This is a great value at about $75/night. The rooms have kitchenettes and a table, as well as the usual desk, beds, nightstands, etc. However, there was a mixup with our reservations and we ended up short one room. The front desk staff did NOTHING to try to rectify the situation. Then, when I sent an email to the manager telling him what happened, I did not even get a response. I was disappointed. I rate this hotel high in value, location, and cleanliness, but low on service.

  • Stayed July 2009, traveled with family
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 3 of 5 bubbles
2 Thank MomActon_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
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Additional Information about Navy Lodge New London

Property: Navy Lodge New London
Address: 2 Proteus Avenue, Groton, CT 06340-5000
Location: United States > Connecticut > Groton
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Groton
Price Range (Based on Average Rates): $
Number of rooms: 72
Official Description (provided by the hotel):
Navy Lodge New London offers Active Duty and Retired military members and their families 72 clean, comfortable and affordable family and business class accommodations. Each guest room comes equipped with a kitchenette, air conditioning, and private bath. We offer "Breakfast to Go" each morning in the lobby. We are Pet friendly. Navy Lodge New London is conveniently located near the Submarine Base New London for quick access to the Navy Exchange, Commissary, and MWR facilities and it is just a short drive to historic Mystic, CT and the beach. ... more   less 

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