DO NOT STAY HERE!!
My brother-in-law booked two rooms for us to stay here for one night. We checked in after 11pm and immediately walking into the room, there was an odor of cat pee. The rugs have obviously never been cleaned - there were disgusting stains on the floor, curtains and the one chair in the room. There were dead bugs on the floor. The curtains looked like they've never been washed. It was after 11pm and we had two kids with us, so we decided to just go to sleep and deal with it in the morning. When my brother-in-law arrived with his girlfriend, I had already checked in for them and given them the heads up of the room status. It wasn't until the next morning at 8:30 that I discovered they slept in their car, because they found bugs in their bed in their room. When I went to the front desk to let them know that my brother-in-law slept in his car, the man was very rude and told me there were no bugs in the bed and they should've complained when they had the problems, not in the morning. I told him I didn't feel that I should have to pay for a room that wasn't used and that it's not proper to tell a customer that they are wrong. Didn't he ever hear that the customer is always right? He proceeded to tell me that he's been in the business for 16 years. I told him that I've worked in hotel businesses and customer service for 21 years. I asked him if I could be reimbursed and he said no. I told him be was very rude and left.
I'm not a person to complain, but I honestly feel that this place should not be in business. I've never left a bad complaint about a motel/hotel EVER!!!
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- Also Known As:
- Flagship Inn And Hotel Groton
- Flagship Hotel Groton