We were greeted at the Hilton by a lovely member of staff that, when I explained it was my husbands 60th birthday, gave us some free breakfast vouchers for both mornings we were there. That is where the great time we were expecting ended.. Upon entering our room we noticed that the duvets on the beds had little bumps all over them - upon close inspection we realized it was due to the washing - all the insides had bunched up into little wads. I went down to reception and saw a different receptionist who actually laughed when I complained! She did send up a couple of nylon type blankets - which had cigarette burns in them!! The air-con is operated from a wall switch and every time it reached the set temp it completely shut down so we had to switch off completely at night because of the noise going on & off. Also the desk is situated next to the air-con unit and blows directly on to the side of your body so again it had to be turned off when working. The bed which is supposed to adjust either softer or harder did not work - the bed was so uncomfortable I actually slept on the floor both nights. I really do not want to go on with this review so I will just say that this was supposed to be a special weekend in a great hotel for my husbands 60th birthday and by Sunday we were glad to leave - Hilton you really did not cut it for us!!
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- Also Known As:
- Hilton Garden Inn Mystic Groton Hotel Groton
- Hilton Garden Inn Groton
- Hilton Groton
- Groton Hilton