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“Awful. It was so bad, I thought it was a joke.” 1 of 5 bubbles
Review of Homestead Inn

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Homestead Inn
Ranked #3 of 3 Hotels in Greenwich
Los Angeles
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Awful. It was so bad, I thought it was a joke.”
1 of 5 bubbles Reviewed August 12, 2010

This is an awful hotel. Like many others, I was duped into staying here by the undeserved rating from Relais & Chateaux. We arrived Sunday night and were told that no room service or other food was available because the restaurant was closed. The service at breakfast the next day was so bad that we wound up leaving. There was yelling from the kitchen that could be heard in the dining room. The one waiter on duty had trouble handling the three tables in the restaurant. Simple requests for coffee and juice seemed to be an imposition and were never met. At checkout, nobody even asked how our stay was. The "Deluxe Room" was far from deluxe. This place is a joke. I will be contacting Relais & Chateaux to inform that organization of my opinion of the property, and that because this property is a Relais & Chateaux member, I can no longer rely upon membership in Relais & Chateaux as a guarantee that a hotel is a luxury property. If the owners of this property had any self respect they would simply close down. When the vast majority of reviews rate your hotel "terrible" one would think the owners would take notice.

Stayed August 2010, traveled as a couple
Helpful?
6 Thank Des1726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    64
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Brooklyn
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed February 12, 2010

My husband and I considered this establishment for our honeymoon. We immediately changed our mind owing to the office staff's very bad decorum, they - without prompting or confirming beforehand - faxed me a price quote for my honeymoon plans, with personal details to my entire office's fax line. My husband wasn't disswayed and forgot about the incident. He booked the place (he loved the interior design of the room featured in all of the pics.) for my birthday. I was hesitant owing to their indiscretion, but he convinced me to just try it. Mistake. The room was hot as hell at night, so that I received no sleep, the views mainly consist of a highway road, the terrace looks onto other rooms and the last straw in terms of insults was the fact that they charged for breakfast. When I asked Renata at the front desk about this policy of charging for a breakfast meal with a $500 room, she very cooly/rudly replied, "We are not a B&B". Indeed, they lack the hospitality that a basic B&B usually provides. When I mentioned the heating issue, all I received was a, "well, you should have called us in the middle of the night to come and fix it". Really? No apology, no offer to switch rooms. Just an attitude. The room we stayed in had nice decor, but it was nothing special design-wise, it actually felt cramped compared to other Relais & Chateau establishments we've stayed in at a similar price level. In addition, the other R&C establishments not only offered breakfast (as part of your room fee), but offered tea service and digestive spirits in the late afternoon along with an array of perusable international publications in various lovely sitting rooms. None of this was offered.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank EzmereldaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ct
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed October 23, 2009

We stayed here one night, had a party in Long Island that evening. Reserved the night at Homestead Inn in Greenwich instead of driving home. The room had radiant heat with tiled flooring. Bed was small and not very comfortable. Room got so uncomfortably hot husband had trouble sleeping, thus causing us both to have a restless night. No other place to sleep in the room. Didn't matter if the heat was turned down. Opened the door for cooler air and had to listen to the highway traffic. Didn't justify what we paid to stay there, despite it being a member of the Relaix Chateaux resorts. it was not pleasurable at all. The staff was very courteous, however when we came back from our party, it was very late in the evening, too late to make any changes in the accommodations. We wrote them a letter describing our circumstance. It has been two days now, and no response.

  • Stayed October 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank smarto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed October 1, 2009

To the previous negative reviewer, are you sure you stayed at The Homestead Inn? We live in CT and wanted to get away for a night. The nightly rate was very reasonable. We had eaten at the restaurant previously (superb!) but never stayed at the Inn. Upon arrival, the owner/Mrs Henkelman greeted us and was extremely friendly. Another staff member insisted on grabbling our bag and showing us to our room. Our room was at the top of the stairs so it was nice to stumble up after dinner and not have to get in a car to drive home. The room was professionally and tastefully decorated (I am an interior decorator), clean and cozy. The linens, towels and bath products were of 5 star hotel quality. We were hungry before dinner so called down to request rooom service and the maitre' d suggested sending up a cheese plate for 2 with some drinks. The cheese plate was very generous and priced at $20. My husband did not bring a jacket so he had to "borrow" one from the coat room. The staff was very discreet about it and made us feel like it happens often and that they have considered changing the rule. After dinner, we sat in the bar and chatted with the very friendly outgoing bartender about soccer. While there, the chef/owner came in and joined in the conversation. He was extremely friendly and made us feel so appreciated and welcome. The bar was cozy and beautifully decorated. We have lived abroad X3 and thus travelled extensively. We spend a great deal of $$$ on travel and accomodations and are therefore very critical. I would highly reccomend this hotel to anybody who expects 5 star accomodations and treatment.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Dalocopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york, ny
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed September 27, 2009

I stayed here a year ago and even today I am occasionally reminded of how much I hated The Homestead Inn. It stands out in my memory as the worst hotel experience I have ever had. I just had to write a review on it.

The woman who I booked the room with was named GeorgeAnn, and she lied to me. I told her the purpose of my trip was a romantic getaway with my girlfriend and that privacy was very important to me. She assured me that my room was quite tucked away and even had a private veranda. I arrived to a room that directly looked over the parking lot and a "veranda" that was basically a wooden walkway near our window that was fully public. There were people sitting on the chairs on "our" "veranda" during the good part of the evening.

Upon arriving, I was immediately prompted to pay in advance before asking any questions, something I was suspicious of but felt I had no choice about. The room was okay, not terrible. It had some fancy-looking furnishings but felt worn and used. It was worth about $125 per night; I paid $500.

We ordered room service from Thomas Henkelmann's and the food was so-so and very expensive. My steak was dried out.

When I called to complain, I was treated rudely. I wasn't acting particularly rude on the phone because I was in a bit of state of shock, sort of like "This can't really be the charming inn that was rated so highly in Relais and Chateaux, is it?" But I was still treated with disdain for suggesting that their hotel was not up to par.

I urge you not to stay here. This is the only place I have ever stayed that I have written an online review about and I remain scarred to this day.

  • Stayed August 2008, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank trudyb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed May 23, 2009

How about it $500.00 a night for a 500 sq ft room called a suite with loud, and I mean loud Freeway 95 noise: what a deal... I have stayed in Relais and Chateaux hotels in the world, Coppet, Swizerland or Taha... and this is not such a place.. this is a hoax... Avoid this place for your own good.

Stayed May 2009, traveled as a couple
Helpful?
2 Thank enjoybehappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
262 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed February 15, 2009

I was concerned after reading all of the reviews but we loved the place. Our room was beautiful and cozy with a nice size bathroom and the staff could not be nicer. We had dinner in the restaurant which was excellent. We did not feel rushed at all.

  • Stayed February 2009
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Happytravelinfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homestead Inn

Property: Homestead Inn
Address: 420 Field Point Rd, Greenwich, CT 06830-7097
Location: United States > Connecticut > Greenwich
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Greenwich
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Homestead Inn 4*
Number of rooms: 18
Official Description (provided by the hotel):
HOMESTEAD INN ~ THOMAS HENKELMANN HAS LONG BEEN CONSIDERED ONE OF THE COUNTRY'S FINEST ADDRESSES.THIS EXQUISITE PROPERTY IS LOCATED ON THE BELLE HAVEN PENINSULA. MAJESTICALLY POISED ON 2.744 LUSHLY LANDSCAPED ACRES, THIS TIMELESS ARCHITECTURAL MASTERPIECE IS HOME TO A LUXURY BOUTIQUE HOTEL AND WORLD RENOWNED FRENCH RESTAURANT THOMAS HENKELMANN IS AN IMPRESSIVE MODERN SHOWCASE OF ELEGANCE, WARMTH AND SOPHISTICATION. HOMESTEAD INN -THOMAS HENKELMANN EXEMPLIFIES THE BEST BY BLENDING DETAILS AND CHARACTER WITH SUPERB MODERN AMENITIES. ... more   less 
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Also Known As:
Homestead Hotel Greenwich

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