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TrailBlazer6477
NYC

A gem!

Review of Homestead Inn
5.0 of 5 bubblesReviewed May 24, 2006
I am a frequent business & leisure traveler and have stayed at the Homestead Inn a couple of times over the last few years. I have always found the service and standard to be impeccable and I absolutely love the restaurant (just received 4 starts by NYT), the beautiful location and the ambiance that prevails through out. I have recommended the Homestead Inn to several friends and business colleagues, all whom have enjoyed their stay and thanked me for the recommendation. Based on my own experience and that of many of my friends I don't believe some of the negative reviews that are being posted on this website, someone must have a personal grudge. I am certainly looking forward to my next stay at Homestead Inn. Take my word for it!
Date of stay: April 2006
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Reviewed April 20, 2006

I logged on to Trip Advisor to warn others about my experience at the Homestead Inn - and was shocked to see most had the same poor experience. Not sure what it says about those who found it acceptable - perhaps their level of experience is not as high as most others. Happily, I did not have to pay for the room, I was traveling on business. I log over 100,000 miles a year traveling for a financial services company and stay in hotels of 3 star ratings or higher all over the world. Of course, all manner of hotel experience can and does vary widely, but I have never experienced such terrific rudeness as I did at the Homestead Inn. They seeemed to go out of their way to be mean - and for what purpose? The owner of the Inn was working the front desk for much of my stay - and apparently she sets the example for the rest of the employees. I stayed in one of the rooms outside of the main Inn itself - and while it was comfortable and well appointed, it lacked cleanliness and several amenities you would expect in a hotel of this calibre. When I phoned the front desk to ask for someone to come look at the dirty bathroom I was told that "the room was cleaned, and we are busy". Give me a break! Had I been on a personal trip, I would have checked out right away, but I was there with 2 other colleagues, and we all 3 agreed this was probably the worst property any of us had the misfortune to patronize. The restaurant - while having some high moments, is overrated and overpriced. It seems to satisfy the well heeled local clientele that would rather stay home rather than drive 30 minutes to NYC for something truly good. The service was very slow, rushed when they did appear, and unprofessional. Questions about certain bottles on the wine list could not be answered. I had to laugh at an earlier revue that mentioned a bit of Europe in Greenwich. This isn't Europe at all - it's an American interpretation of a fine hotel where the owners seem to satisfy themselves and not their guests. If this hotel was in Europe - it wouldn't last 6 months.

Date of stay: April 2006
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
14  Thank Red_Brook_Harbor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2005

After reading the reviews on tripadvisor, I was a little reluctant to stay at the Homestead Inn, however, I am so glad we did! I am not sure what the other reviewers are talking about, this Inn oozed class and warmth! From the moment we arrived we were greeted in the parking lot and not allowed to carry one thing ourselves. The staff was friendly and helpful when it came to organizing our evening plans. We had the smallest room they offer, but it was really quite lovely and all the decor from the entrance, restaurant and our room was just exquisite. We live very close by, but felt oceans away! The turn down service, robes and slippers were a nice touch and the room was quiet, temperature perfect and bed cozy and comfortable! All this and I have not even gotten to the restaurant yet - superb!! It is pricey, but I have seen worse and the ingredients used in the dishes are well worth the cost. So fresh and inventive, the flavors are just right! The restaurant was packed on a monday night, yet we were made to feel as if we were the only ones in the restaurant and our every whim was attended too. We had the exact opposite experience of prior reviewers. As a matter of fact, Theresa, the owner was on hand to speak to whenever we wanted and the whole staff was extremely approachable and helpful. We will return again and again!!

Date of stay: November 2005
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3  Thank smlev02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 7, 2005

We have stayed in Relais & Chateaux properties all over the world - including the US, Europe, Africa, Australia and New Zealand. We have always found the charm, ambience and service to be above reproach. Such experience was the reason we decided that while we moved to a new house we would make reservations at the Homestead Inn in Greenwich, CT for 2 nights of calm during a busy time.

From the moment we checked in, we found an absolute lack of professionalism, hospitality, and comfort. We intended to arrive at the hotel at approximately 9:00 p.m. We therefore called ahead to order room service to be certain we could have a late dinner. We were promised by both a receptionist on the phone and at check in by Teresa Henkelman herself that the chef would be able to provide hot soup as well as a cold menu . At 9:30 pm we called room service to order soup and something cold . We were rudely told it was not possible. We had to phone twice and argue with a brusque and unhelpful staff in order to finally secure hot soup and a salad.

Our room itself was in such a state of repair that we questioned whether only the restaurant Thomas Henkelman, and not the hotel itself, had been awarded Relais & Chateaux status. The windows were apparently original to the house, but had not been cleaned in some time and displayed mold inside the old storm windows. The bathroom was so minuscule that it was not possible for two people to be in it at the same time . It also had no bathtub, just a very small shower. The bathroom light did not work . There was missing tile in the shower, paint splatters from the ceiling covering parts of the tile, and damaged plaster around the incredibly small sink . In short, it was painfully apparent that housekeeping and guest comfort was a low priority for this property. We asked for a change of rooms, but again we were told it was not possible. We then asked for down pillows instead of the large and uncomfortable foam pillows in the room. We were again told our request could not be satisfied, this time because all of the available down pillows had been provided to other guests.

We awoke in the morning determined to give the inn another chance, and went downstairs for breakfast at 9:35am. We were told that breakfast was no longer being served (it had just ended less than 5 minutes previously), and were not even offered coffee. When we asked whether there wasn't something the chef could offer us , and after waiting five minutes we were told "coffee, thats it". We pointed out that no one had told us, nor were there any announcements in the room, that breakfast would be unavailable after 9:30. Again, the staff simply reiterated their rule and made no effort to see how we might be accommodated with even a cold plate of fruit, bread and coffee.

This was more than we felt we should take , and went to inform the front desk. Instead of listening to our complaints and attempting to discuss them with us, the front desk staff simply argued with us and made excuses for each of incidents we cited. For instance, when I complained about the lights not working and the disrepair of the bathroom, the front desk clerk sniffed, "I checked that room myself and it was fine". She declined my offer to show her the dirty and inoperative condition of the room. This hotel experience had truly turned into the worst of my life - and I'm a very frequent world business traveler. We asked to both check out and speak directly to Theresa Henkelmann - who revealing the true level of professionalism and guest concern at this property - declined to do so.

In short, we received not a single smile or moment of accommodation or hospitality from the time we checked in until the time we checked out a day early. Our experiences at Relais & Chateaux properties such as The Ellerman House in Capetown and L'Albereta in Erbusco -- to more local favorites such as Blantyre and The Mayflower Inn -- has always been that such distinctive properties seek to anticipate the needs of their guests, and attempt to provide some type of hospitality or alternative when those needs could not be satisfied . We certainly did not have this experience at The Homestead Inn. Instead, the staff and demeanor of the Homestead Inn seemed rule oriented and not in the least inclined to change their ways in the slightest to accommodate even such small requests as an advance order of hot soup at 9:30 p.m or a cold breakfast of fruit and bread at 9:40 a.m. Our experience was not only disappointing, but embarrassing that such poor hospitality and accommodations are being offered by the Henkelmans here in my hometown. In my experience , The Homestead Inn does not deserve the distinction of the Relais & Chateaux designation . It is apparent that the Henklemans tout the designation to advance only their restaurant endeavor, and hide behind it to provide an inferior hotel experience.

Date of stay: September 2005
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31  Thank Discover19345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2005

The food is always excellent but it is simply not worth it. The Homestead Inn have confused snobbery for class. They treated us abominably when we were married there, talked down to us and our guests and generally made us feel completely unworthy of their service. We would NEVER recommend this place which is sad because the food is really wonderful and it is a nice location. We were just sorry that we picked it for our wedding!

26  Thank Voyager30584
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2004

I stayed at the Thomas Henkelmann and Homestead Inn in Greenwich, CT recently. For an extremely expensive and self proclaimed excellent place to stay, they have employed some of the rudest staff possible. A request for coffe to be brought to the room at a 6:00 a.m. wake up call, brought a rude call at 3:30 in the morning prior to delivery of the wake up call and delivery of coffee asking what should come with coffee, ie sugar, diet sweetner, cream,etc. Could not the staff have put all of it on a try and simply delivered it nicely?? A call at 3:30 am was not necessary. The bartender is the standout amongst staff in friendliness and good service. Curt, and abrupt telephone communications were common place in dealing with the staff.

28  Thank Extraordinary21745
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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