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“Alternative to Downtown Hartford Hotels”

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Hilton Garden Inn Hartford South/Glastonbury
Ranked #1 of 2 Hotels in Glastonbury
Certificate of Excellence
GreenLeadersSilver level
Albany, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Alternative to Downtown Hartford Hotels”
Reviewed April 3, 2014

I have stayed at this hotel often. It is very clean, spacious rooms and conveniently located. My 3 night stay this time was not usual. The TV remote did not work (not a big deal), the thermostat was broken so the room was 90 degrees the first night and after that required manual control which required lots of playing around to get a good temperarture. One elevator was broken and the other one was very slow so waiting 5 minutes was not unusual. The gym is very small. On the positive side, breakfast is good and dinner was surprisingly good. Plus there are plenty of restaurants near by. 10 min. to downtown Hartford. Nice, friendly staff. Good Wifi and nice desk to work at. This trip was not the norm for this hotel unless there is a new norm.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Will A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, April 16, 2014
Thank you for your response. As you know you experienced a oddity in our normal service that you have expected. We will ensure to give these matters our full attention as we want your stay to always be at the highest levels of statisfaction.
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513 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
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English first
Cincinnati, United States
1 review
Reviewed March 17, 2014

The heating unit in this room was very noisy and did not regulate the temperature. It was late, and I was tired so I did not report it, but housekeeping should have flagged this room so it was not occupied until the system was repaired.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, March 19, 2014
Thank you for the review and bringing this matter to our attention. The team here will look into this matter immediately and minimize any future issues. Again I thank you. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, United States
Level Contributor
3 reviews
Reviewed March 17, 2014

Very friendly and helpful staff. Excellent breakfast with lots of choices. Bright and clean lobby and dining area. Rooms are good size and also very clean. Great location and easy parking. Nice pool, hot tub and fitness area. Will definitely stay there again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, April 16, 2014
Thank you for your recent review. We appreciate you taking the time to share your experience and are pleased to hear you enjoyed your time with us. We wlook forward to your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed March 14, 2014

For travel to Windsor or Hartford, and away from the city, nice find. Staff is attentive and pleasant to deal with. Clean rooms, Amana PTAC could not warm up the room, otherwise a pleasant experience. Dinner one person for ordering, serving, cashiering and bar tending was a bit odd

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Junior A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, March 19, 2014
Thank you for taking time to share your review. We are glad that you could enjoy the staff and they could attend to your needs. We look forward to your next visit to the Hartford Area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 7, 2014

The hotel staff here is truly pleasant, helpful, and great to talk with. They are tuned into the guests here and not just "putting on a happy face", and seem to enjoy the hospitality business they work in and know how to engage hotel guests in just the right manner. Check in was efficient, the restaurant staff picked up on something I was looking to order that was not on the menu and offered it no questions asked. Breakfast staff in the morning was especially gracious and made it a great morning before heading out. Kudos to: Liz, Andrea, and Jose. Thank you for making it a pleasureable stay!

Room Tip: They're all nice and quiet.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, March 11, 2014
Thank you for the wonderful review of your experiences with us. A special thank you for taking such notice of our staff. The team here strives to make your stay pleasurable and are truly part of teh hospitality business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hopewell Jct, NY, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 6, 2014

Local staff were VERY pleasant, helpful with directions and very knowledgable of area. Saved us time and anxiety of getting to our final destination and gave us tips for parking and restaurants. Also had an issue finding a local church which they handled with easr. GREAT PLACE - 2nd stay for us and we will definitely return

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, March 11, 2014
Thank you for taking the time to share your review on TripAdvisor. We are alway delighted to see reviews about the team here and when they are recognized for doing all they can to make your stay special. We look forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain Hills, AZ, United States
1 review
Reviewed March 3, 2014

The Hilton Garden Inn in Glastonbury, CT is a great value for business travelers. The hotel itself is cleanand has a nice restaurant and bar area if you don't feel like going out. It's in a good location with shopping and a number of excellent restaurants to choose from. I always stay here when in the Hartford area for business.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGlastonburyGM, General Manager at Hilton Garden Inn Hartford South/Glastonbury, responded to this review, March 11, 2014
Thank you for your recent review. We are pleased that we are part of your travels to the area and more so that you enjoy your time with us. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hartford South/Glastonbury

Property: Hilton Garden Inn Hartford South/Glastonbury
Address: 85 Glastonbury Blvd, Glastonbury, CT 06033-4401
Phone Number:
Location: United States > Connecticut > Glastonbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Glastonbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hartford South/Glastonbury 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Garden Inn Hartford South Glastonbury Hotel Glastonbury
Hilton Garden Inn Glastonbury
Hilton Glastonbury

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