I sent all my wedding guests to you and had more than a few issues. They mislabeled my guests information, losing their reservation and then asked them to reserve their room again, but at a rate half again as high as their original rate. They could not keep track of how many people reserved rooms in the wedding block I reserved. I talked to 4 people one day- three of whom told me it was full and one of whom told me it was a third full. The person who gave me the different answer was the person in charge of the reservation block. At the end of the day I had to give you my entire guest list so your staff could go through and make sure that all of my guests who tried to book a room at the block rate could pay the correct amount. I trusted the Hilton Garden Inn to take care of my wedding guests and instead I had to babysit their staff the week of my wedding. I would not stay there again or advise anyone planning a wedding to reserve a block here.

I stayed at this hotel for one night and was very satisfied. The staff was kind and professional, and both the check-in and check-out processes were quick and painless. After giving me the room key, they called about 10 minutes later to make sure that everything in the room was up to my satisfaction, which it was. The bed was comfortable and the wake-up call was timely, making this stay very enjoyable overall.

This hotel is centrally located for those with business in the Glastonbury area. The front desk staff is excellent -- always friendly, helpful and willing to assist. Although the bed, bedding, towels, etc. are very nice, the pillows are not -- they look nice, but immediately flatten out and provide absolutely no head/neck support -- even with three per bed. Pool and workout area are small and can be busy.