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“Worst Customer Service”
Review of Las Vetas Lounge

Las Vetas Lounge
Ranked #1 of 7 Coffee & Tea in Fairfield
Restaurant details
Reviewed May 18, 2014

Myself and a friend were incredibly disappointed by the customer service & management at Las Vetas. As frequent customers, we were visiting Las Vetas to read books for a couple hours- the purpose & goal of a "coffee shop." After approximately one hour of reading, we had not yet ordered anything to drink- we were waiting until we we were ready and at our own convenience. However, as we were reading we were interrupted by a middle aged man who appeared to be the owner/manager who went on to be incredibly disrespectful & rude to my friend and I, telling us to leave his business because we had not yet purchased anything. We were planning on ordering a beverage at our leisure; however, this man repeatedly told us to, "Leave now & come back another time." He did not allow us to get a word in to explain & his domineer was condescending & disrespectful to two 20 year old females. As we were leaving he went on to say in a rude a manner, "That's now how this works! Go put someone else out of business!" We were incredibly disappointed with how he handled the situation and thought it to be absolutely unprofessional. We will not be returning to the business.

Rude, overpriced, and unpleasant coffee.

    • Value
    • Atmosphere
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    • Food
1  Thank Nerissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 25 of 25 reviews

Reviewed May 17, 2013

A kind of "hippie" place with comfortable couches and stuffed chairs. We went there for breakfast early on a Saturday morning. Super coffee, great choices of flavors, served in cups or mugs. Breakfasts made from scratch; very, very good. Fairly large place once you are inside.

Some older folks might not like the atmosphere but this is nearly on the Post Road (busy area), right down from the train station and Ludlowe High School. Short walk to all the stores on the Post Road like the Fairfield University book store, Victoria's Secrets, etc. Have not tried it for lunch or dinner. Will definitely go back for breakfast.

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4  Thank Domino1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

I visited this lounge some years ago when it was much smaller located on the post road and fell in love with its "hipstyle". When I revisited the area I noticed the location was empty and had no idea the lounge had relocated. During the 2012 Holiday a girlfriend came into town and wanted to meet for coffee. As I do love the Starbucks in the area, I hopped on the Internet with fingers crossed that just by chance Las Vetas had reopened. To my surprise, they never closed, just relocated. To bring a perfect end to a snowy day, my girlfriend and I met there at 12:30 and did not leave the window couches until a little after 6 p.m. and the only reason why we left was because the snow was falling heavier and the lounge was closing. What a great place to catch up on personal time and social time. The food/items are fun to explore. Love the mug options to have your favorite drink in! What a great home environment. This is a must try!

Thank Pocahontas45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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