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“Never again”

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Best Western Plus Fairfield Hotel
Ranked #3 of 3 Hotels in Fairfield
Reviewed October 6, 2013

This place smells like pets, specifically cat urine. That might be good if you have pets, or want some, but I am staying here tonight and I am miserable. If this place was free, I still wouldn't stay here again.

  • Stayed: October 2013, traveled with family
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Thank Bill3373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this reviewResponded October 15, 2013

Dear Bill,

On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We strive every day to provide superior customer service.

I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Sincerely,

John M Cronan
GM & The Hotel Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (447)
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309 - 315 of 447 reviews

Reviewed September 30, 2013

Was so pleased with our 2 night stay. Went to Fairfield, CT-Black Rock Best Western. Our rooms were clean & spacious, the staff polite, friendly and went out of their way to accomoate our large wedding party. My only 2 complaints are that they allow dogs, only on 1st floor, but it was annoying at breakfast to be eating around an animal. Secondly, the worst, for a woman, the bathroom lighting was terrible. I felt like I was "winging it" when putting on make up because I couldn't see in enough detail if the make up I applied was too heavy, light or even where it should be :). Otherwise, I highly recommend this Best Western.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank Carole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this reviewResponded October 15, 2013

Dear Carole,

Thank you for the great scores on staff service and the hotel! We appreciate your feedback to have us strive for making the next guest's stay even more enjoyable.

We look forward to you staying with us when in the area to see framily or friends.

John M Cronan, GM and The Hotel Staff

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Reviewed September 27, 2013

Checked in with a few friends and we had several rooms. Apparently the quality of the rooms does vary. My room was fine but another friends' first room was a bit older and musty. A very helpful staff member did move them to a better room. So it was fine in the end. Not sure if they are undergoing renovations of some rooms or something. Nevertheless, the hotel serves its purpose as a Best Western in an area with very few other hotel options.

  • Stayed: September 2013, traveled with friends
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1  Thank PhillyTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this reviewResponded September 29, 2013

I am glad to see the staff was able to accommodate your friends to a room that met the expectations of their stay with us. The staff and I are always working towards a room that is guest ready like the one you stayed in.

We appreciate the high score on service for the stay.

John M Cronan, GM and the Best Western Plus Staff.

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Reviewed September 24, 2013

The Best Western in Fairfield, CT (near I-95) is exceptionally attractive, clean and comfortable with a caring and polite staff. The neighborhood is safe and convenient, and the rooms are spotless. The breakfast wasn't great - although the staff was caring and did their best. But there are good restaurants nearby so that didn't deter us. We would recommend the hotel to good friends who value quality and a reasonable price.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank 612richardf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this reviewResponded September 29, 2013

Thank you for the feedback on your stay here at the hotel. We strive as a hotel team to exceed our guest’s expectations and always look for areas of improvement from travelers like you.

We appreciate your recommendation for us to other travelers.

John M. Cronan
GM

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Reviewed September 21, 2013

My husband and I stayed at the Best Western Plus last night. It wasn't a very pleasant experience. The room had a musty smell when we walked in. We went out for dinner and when we came back the only parking that was available was in the back part of the building. The back and side doors would not open with our key card and so we had to walk around the building to the front to get in. When we finally went to bed ........ The sheets weren't big enough for the bed. The bottom sheet didn't even cover or tuck in. So all night long great caution had to be taken as to how you moved so that you weren't sleeping on the MATTRESS! Made for a great night sleep. The free "breakfast"was marginal at best. We hadn't stayed in a Best Western in a long time and this certainly wasn't an experience that would make us try one again any time soon..

Stayed: September 2013, traveled with family
Thank crashLongIslandNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this reviewResponded September 23, 2013

I am sorry you experienced these issues above and that we did not meet your expectations during your stay.

If you could please email me at blackrockinngm@wnwhospitality.com with your last name and/or room number so I may investigate and follow up accordingly.

We do appreciate your feed back to improve our service to all our guests.


John M. Cronan
GM

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Reviewed September 5, 2013

This hotel is exactly what you would expect. A clean, convenient, unpretentious best western plus. If luxury is not a concern, a guest should feel absolutely comfortable staying here. There was free breakfast but I never ate there.

Room Tip: Beds may be a bit too big for the rooms. Not a ton of extra space
  • Stayed: August 2013, traveled as a couple
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Thank Acect1285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

We spent 4 nights at the Black Rock Inn due to our son getting married. The service was excellent and everyone there was great to work with. We had many family members who traveled for the wedding and I didn't hear any negative comments. It was also very convenient with the train station. The breakfast area was clean & always well stocked. They were also very accommodating with us switching rooms (to a suite) and needing a late checkout. I would definitely stay here again & I would highly recommend this hotel.

  • Stayed: August 2013, traveled with family
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Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Fairfield Hotel

Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341 (Formerly BEST WESTERN PLUS Fairfield Hotel)
Phone Number:
Location: United States > Connecticut > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fairfield
Price Range: $117 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Fairfield Hotel 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Black Rock Hotel Fairfield
Best Western Fairfield
Fairfield Best Western

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