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“Liz and Rachel were Great!”

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Best Western Plus Fairfield Hotel
Ranked #3 of 3 Hotels in Fairfield
Severna Park, Maryland
1 review
“Liz and Rachel were Great!”
Reviewed March 6, 2013

Thank you for a great visit! My family and I just stayed at the Black Rock Inn in Fairfield, CT and it was fabulous. The service and food were exceptional. Liz and Rachel were great and did a great job with the breakfast. The hotel was super clean and very comfortable. We look forward to another stay there.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmyLukas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, April 1, 2013
Dear Amy Lukas,

Thank you so much for the outstanding review of the Best Western PLUS Black Rock Inn. We are always very appreciative of compliments! Cleanliness and service are two of the most important elements of the guest experience and we consistently work to deliver the best of both. We hope to see you again soon.
Gus S
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
Pennsylvania
Level 6 Contributor
109 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 3, 2013

We had a great experience at the Best Western Black Rock Inn. The room was very clean and the staff so nice! We have to send a special THANK YOU to Liz who was so lovely and accomodating today at breakfast. She went above and beyond and we truly appreciate that! We will definitely stay at the Black Rock Inn again!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveDogz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, March 6, 2013
Thank you for taking the time to post such a wonderful review. I am very happy to hear that Liz took very good care of you. We look forward to having you stay with us again very soon.
Regards,
Gus S
General Manager
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america
1 review
Reviewed February 25, 2013

After hours of white knuckle driving on unfamiliar wintery roads, I yearned to be settled, unpacked, fed, bathed, safe and comfortable in my own digs. What a fantasy to have all the comforts of home in a strange motel! How unrealistic is that?

Then I met Michelle at Black Rock Inn.

She was warm, friendly, and candid about what her Inn could do. Conflicted because of my unusual circumstances and fearing that might make staying here impossible, she rapidly solved the dilemma, satisfying motel and guest, a win:win situation! Not only did she meet my needs but she made me feel welcome, at home, a rarity in hotels where one is merely a "customer".

Though small in size, Michelle and staff offer service that is individualized, special, unique. There are still people who care about their customers. Don't miss this hidden gem of a motel!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank DizzyDaisy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, April 1, 2013
So glad you enjoyed our hotel and the great service Michelle provided you. We look forward to serving you again soon.
Regards,
Gus S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands, Texas
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 18, 2013

What a wonderful way to be greeted! Professional,friendly, and very efficient! Michelle is an awesome front desk employee as are the ladies who look after the breakfast room! Rooms are very nice-great location!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ejs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, February 19, 2013
Thank you for staying with us and I am glad that Michelle and the breakfast ladies took very good care of you.

Gus S
General Manager
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Maryland
Level 5 Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 17, 2013

My husband and I stayed here last week as we were in town for a book lecture and signing. Our room was small but immaculate. We had our pups traveling with us, so we stayed on the first floor by the entrance door in the back, so it was a little noisy when other guest came in and out. Our first night there, one of the channels on the tv didnt work, the one channel we wanted to watch as we follow a show on Monday evenings. I called the front desk and spoke to Michelle. She checked other rooms to find it was a problem with the channel, and offered a discount on our evenings stay. Breakfast was typical continental breakfast. Bagels were fresh. Also offered eggs and sausage and waffles. Coffee and hot tea 24 hours. That morning, we found that Sacred Heart Univ. had cancelled our lecture we were to attend. We checked out early with no penalty. This motel knows and applies customer service skills at a high standard. When/if we are ever in this area again, we will defintely stay here again.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cacki77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, March 6, 2013
So glad you enjoyed your stay. We look forward to serving you again soon

Best,
Gus S
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut
Level 5 Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 12, 2013

The staff were nothing less than awesome! As I was stranded for a couple of days due to the storm ( Blizzard Charlottte/ storm Nemo)With nothing open and roads closed the staff ordered food which they didn't have to but did. They were extremely accommodating with any and all requests! The room I had was immaculate, well appointed. Nothing like any of the earlier posts.

As we all are about customer service, cleanliness of rooms, this place rocked it ! I'd certainly plan on staying here anytime!!!!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, February 19, 2013
So glad we were able to accommodate you. Thank you for staying with us and for the wonderful review!
Gus S
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Fairfield Hotel

Property: Best Western Plus Fairfield Hotel
Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341 (Formerly BEST WESTERN PLUS Fairfield Hotel)
Phone Number:
Location: United States > Connecticut > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Fairfield Hotel 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Black Rock Hotel Fairfield
Best Western Fairfield
Fairfield Best Western

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