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“Unique service” 4 of 5 bubbles
Review of BEST WESTERN PLUS Fairfield Hotel

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BEST WESTERN PLUS Fairfield Hotel
Ranked #3 of 3 Hotels in Fairfield
Certificate of Excellence
america
1 review
“Unique service”
4 of 5 bubbles Reviewed February 25, 2013

After hours of white knuckle driving on unfamiliar wintery roads, I yearned to be settled, unpacked, fed, bathed, safe and comfortable in my own digs. What a fantasy to have all the comforts of home in a strange motel! How unrealistic is that?

Then I met Michelle at Black Rock Inn.

She was warm, friendly, and candid about what her Inn could do. Conflicted because of my unusual circumstances and fearing that might make staying here impossible, she rapidly solved the dilemma, satisfying motel and guest, a win:win situation! Not only did she meet my needs but she made me feel welcome, at home, a rarity in hotels where one is merely a "customer".

Though small in size, Michelle and staff offer service that is individualized, special, unique. There are still people who care about their customers. Don't miss this hidden gem of a motel!

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DizzyDaisy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, April 1, 2013
So glad you enjoyed our hotel and the great service Michelle provided you. We look forward to serving you again soon.
Regards,
Gus S
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Traveler rating
    170
    95
    52
    41
    22
See reviews for
136
72
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93
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
The Woodlands, Texas
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed February 18, 2013

What a wonderful way to be greeted! Professional,friendly, and very efficient! Michelle is an awesome front desk employee as are the ladies who look after the breakfast room! Rooms are very nice-great location!

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ejs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, February 19, 2013
Thank you for staying with us and I am glad that Michelle and the breakfast ladies took very good care of you.

Gus S
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

My husband and I stayed here last week as we were in town for a book lecture and signing. Our room was small but immaculate. We had our pups traveling with us, so we stayed on the first floor by the entrance door in the back, so it was a little noisy when other guest came in and out. Our first night there, one of the channels on the tv didnt work, the one channel we wanted to watch as we follow a show on Monday evenings. I called the front desk and spoke to Michelle. She checked other rooms to find it was a problem with the channel, and offered a discount on our evenings stay. Breakfast was typical continental breakfast. Bagels were fresh. Also offered eggs and sausage and waffles. Coffee and hot tea 24 hours. That morning, we found that Sacred Heart Univ. had cancelled our lecture we were to attend. We checked out early with no penalty. This motel knows and applies customer service skills at a high standard. When/if we are ever in this area again, we will defintely stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cacki77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, March 6, 2013
So glad you enjoyed your stay. We look forward to serving you again soon

Best,
Gus S
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

The staff were nothing less than awesome! As I was stranded for a couple of days due to the storm ( Blizzard Charlottte/ storm Nemo)With nothing open and roads closed the staff ordered food which they didn't have to but did. They were extremely accommodating with any and all requests! The room I had was immaculate, well appointed. Nothing like any of the earlier posts.

As we all are about customer service, cleanliness of rooms, this place rocked it ! I'd certainly plan on staying here anytime!!!!

  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RobC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, February 19, 2013
So glad we were able to accommodate you. Thank you for staying with us and for the wonderful review!
Gus S
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Canaveral, Florida
Level Contributor
1 review
5 of 5 bubbles Reviewed February 11, 2013

From the moment we set foot into this hotel on Thursday night (just before Storm Nemo- the blizzard of 2013) and until we left four days later this group of staff folks were incredible. Led by a super general manager, Gus, and supported by a great staff, including Michelle and Carlos, this was the place to be if you had to ride out the storm. We were there on behalf of Worldwide Marriage Encounter to honor the Longest Married Couple in the United States, who have been married 80 years and live in Fairfield, CT. The hotel staff not only fed us with meals in addition to a great breakfast they cleared out our rental car so we could go to the ceremony honoring the couple. Will DEFINITELY stay here again. Thanks everyone at the Best Western PLUS Black Rock Inn

Room Tip: Ask for any room, while small, they are still great.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DickDiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, March 6, 2013
Dear Dick & Diane,

Thank you for taking the time to post such a wonderful review.
It was a true pleasure having you stay with us. We cain't wait to have you visit again.
Best Regards,
Gus S
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed February 11, 2013

I stayed one night at this Best Western. I was put into a king room and the TV didn't work, so they moved me accross the hall to a double room. Thats fine, things break.

The doubleroom had a very loud heater that vibrated and rattled. I was tired so instead of asking for a new room I just turned it off. Fast forward to around Midnight, I was woken by someone talking on the phone walking into my room. It seems when they moved me they did not mark the room as occupied.

As a business traveler, this hotel was below Courtyard, or even a Hampton Inn standards. Other than an english muffin every thing else for breakfast was not suitable for a dog to eat.

Room Tip: Make sure you put the lock on your room
See more room tips
  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Aillon8042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at BEST WESTERN PLUS Fairfield Hotel, responded to this review, February 12, 2013
Thank you for taking the time to post a review. My apologies for your disappointment . I can assure you that is not our standards.
Gus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Fairfield Hotel

Property: BEST WESTERN PLUS Fairfield Hotel
Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341
Phone Number:
Location: United States > Connecticut > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Fairfield Hotel 2.5*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Travelocity and Best Western so you can book your BEST WESTERN PLUS Fairfield Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Black Rock Hotel Fairfield
Best Western Fairfield
Fairfield Best Western

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