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“Interesting Stay”

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Best Western Plus Fairfield Hotel
Ranked #3 of 3 Hotels in Fairfield
Rhode Island
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Interesting Stay”
Reviewed February 11, 2013

I stayed one night at this Best Western. I was put into a king room and the TV didn't work, so they moved me accross the hall to a double room. Thats fine, things break.

The doubleroom had a very loud heater that vibrated and rattled. I was tired so instead of asking for a new room I just turned it off. Fast forward to around Midnight, I was woken by someone talking on the phone walking into my room. It seems when they moved me they did not mark the room as occupied.

As a business traveler, this hotel was below Courtyard, or even a Hampton Inn standards. Other than an english muffin every thing else for breakfast was not suitable for a dog to eat.

Room Tip: Make sure you put the lock on your room
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Aillon8042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, February 12, 2013
Thank you for taking the time to post a review. My apologies for your disappointment . I can assure you that is not our standards.
Gus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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418 reviews from our community

Traveler rating
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    101
    56
    46
    23
See reviews for
153
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103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Denver, Colorado, USA
1 review
Reviewed January 24, 2013

Have stayed here in the past, and as always the staff is very friendly, nice to have access to breakfast, nad good location. Very disappointed in the cleanliness of the room, particularly the bathroom. The toilet had not been cleaned as evidenced by hairs around the seat, and urine stains on the seat and rim of the bowl. The room must not have had a deep clean in a while as evidenced by dirt and hair along the moulding. So some opportunity for improvement.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DONALD S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, January 31, 2013
Thank you for recently staying with us. I am sorry to read that you were not completely satisfied with your stay at our hotel. It is our goal for every guest to feel comfortable and enjoy their stay. We have taken the appropriate measures to ensure that what you experienced in your room does not happen again
Regards,
Gus Szkotnicki
General Manager .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed January 12, 2013

I have never stayed at a hotel with better Customer servive then this Best Western. Forget something, they are always there to help. Gus and Rachelle are the best. The room was very spacious and emaculate. Great place to stay

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lou k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, January 31, 2013
Dear Guest,
Thank you for the positive feedback about our staff. We truely try hard to make an impact on the guest experience by providing a memorable experience that our guest will not forget. We hope to see you again.
Best Regards,
Gus Szkotnicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2013

From the moment I stepped into my corner room the toilet did not have any suction, thus did not flush properly. At 4am I was awakened by the sound of running water and discovered that it was the toilet overflowing all over the bathroom floor. I was disgusted - I get this crap literally at home! I didn't feel like waking my spouse thus I CLEANED YOUR MESS UP AT 4AM WITH WHAT LITTLE TOWELS YOU PROVIDED! I spent a good hour sopping up the water and wringing out the towels. I was very upset and when my spouse woke up I had to tell him to use the toilet in the lobby and it was just 6am. Upon returning to the elevator not aware of what time it was, with the breakfast bar prematurely full of food, he was then chastized by your staff members that breakfast started at 6:30am. He ignored them and got us a tiny plate of food for our awful evening. We asked for late check-out and tried to sleep in but your cleaning staff started rounds at 8am and were terribly loud, slamming doors, etc until I had to step in the hallway and tell them I was trying to sleep - stupid. We couldn't wait to get home.

  • Stayed January 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
2 Thank ANN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, January 10, 2013
Thank you for taking a few moments to share your recent experience with me. Your comments are vital to us as we strive to exceed our guests expectations. I am so sorry to hear that we did not exceed all of your expectations.. I have reviewed all your concerns with all the appropriate staff and put procedures in place so that this does not reoccur. We hope that you will consider staying with us again.
Warmest Regards,
Gus Szkotnicki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Norriton, PA
Level Contributor
6 reviews
Reviewed December 21, 2012

The staff was very courteous and the room was clean. We have stay at the hotel a few times in the past year. It is located close to where our daughter and her husband live so it is convenient. We will return again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank ROSEMARY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, January 10, 2013
All of us at the Best Western PLUS Black Rock Inn truly appreciate your kind words about our hotel. We strive every day to provide an exceptional experience for our guests and we’re very pleased to hear that we succeeded. I hope when your travels bring you back to this area we get the opportunity to host you again.
Warmest Regards,
Gus Szkotnicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queens, New York
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 21, 2012

After being flooded out by hurricane Sandy, i unfortunately had to relocate. I made the last reservation available and have never met more hospitable, competent and assisting employees at a hotel. I remained at the hotel for in excess of ten days and throughout my stay the accommodations continued in an outstanding manner. This hotel is an excellent place to stay and looking forward to return in the future. My sincere thanks go out to Melissa, Michelle, Rochelle,Liz and Manager Gus for an outstanding hotel and great accommodations

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, January 10, 2013
Dear Jefkar1,

Thank you so much for your wonderful review of the property and the staff. We are so glad that you enjoyed your stay with us. We can't wait to have you come back and visit us again.

Warmest Regards,
Gus Szkotnicki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Fairfield Hotel

Property: Best Western Plus Fairfield Hotel
Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341 (Formerly BEST WESTERN PLUS Fairfield Hotel)
Phone Number:
Location: United States > Connecticut > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Fairfield Hotel 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Black Rock Hotel Fairfield
Best Western Fairfield
Fairfield Best Western

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