From the moment I stepped into my corner room the toilet did not have any suction, thus did not flush properly. At 4am I was awakened by the sound of running water and discovered that it was the toilet overflowing all over the bathroom floor. I was disgusted - I get this crap literally at home! I didn't feel like waking my spouse thus I CLEANED YOUR MESS UP AT 4AM WITH WHAT LITTLE TOWELS YOU PROVIDED! I spent a good hour sopping up the water and wringing out the towels. I was very upset and when my spouse woke up I had to tell him to use the toilet in the lobby and it was just 6am. Upon returning to the elevator not aware of what time it was, with the breakfast bar prematurely full of food, he was then chastized by your staff members that breakfast started at 6:30am. He ignored them and got us a tiny plate of food for our awful evening. We asked for late check-out and tried to sleep in but your cleaning staff started rounds at 8am and were terribly loud, slamming doors, etc until I had to step in the hallway and tell them I was trying to sleep - stupid. We couldn't wait to get home.
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- Also Known As:
- Best Western Plus Black Rock Hotel Fairfield
- Best Western Fairfield
- Fairfield Best Western