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“Grandma house”

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Best Western Plus Fairfield Hotel
Ranked #3 of 3 Hotels in Fairfield
Stratford, Connecticut
Level 2 Contributor
6 reviews
“Grandma house”
Reviewed October 1, 2012

I would like to say a special thank you to your housekeeping staff for keeping the rooms up most hotels aren't like yours they are doing an awesome job with the rooms everytime I stay it feels just like home very clean rooms and the lobby reminds me of Grandma's house with fresh baked cookies.

Room Tip: Very nice room 210
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, October 4, 2012
Dear Tony T,


Thank you for taking the time to review your stay with us. We are very pleased that our hotel was just like "Grandma's house with fresh baked cookies".

We look forward to having you stay with us again when your in the area.


Sincererly,
Gus Szkotnicki
General Manager
Best Western PLUS Black Rock Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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    47
    24
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157
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105
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
New England
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 30, 2012

We were planning to meet friends in New York City and wanted to find a place outside the city from which we could easily commute in. We chose the Black Rock Inn because it's website mentioned that it was a 4 minute walk to the train station and was right off the highway. We were very pleased after a five hour drive down to find an exceptionally helpful staff who not only patiently talked us in (we took a wrong turn coming off the highway) but was also very pleasant and welcoming when we finally arrived. She explained the ammenities clearly and made sure we had every thing we needed after a long drive. The room was very clean and comfortable. The next morning we enjoyed a light breakfast, everything was well laid out, tasted good and there was an attendant there to help people find things. Another thing we really liked is that they allowed us to leave our car there while we took the train into the city for a few hours, not every hotel would let you do this. And it really was a four minute walk to the train station. We have already recommended thisw option to friends who want to go to NYC for a show but not stay in the city itself. The location is not scenic but there seem to be many options for places to eat nearby and the room was very comfortable.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank bunnyr12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, October 8, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Best Western PLUS Black Rock Inn . Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.
Sincererly,
Gus Szkotnicki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pitsburgh
1 review
Reviewed September 26, 2012

Needed help in finding a local restuarant within walking distance. Member Michelle Murray extremely helpful in printing walking directions and later giving me "directions by phone" to guide me to my location. Excellent service. Hotel as expected, clean without issues.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank robb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, September 27, 2012
Dear robb M,

Thank you for taking the time to review your stay with us. We pride ourselevs in giving great customer service and it looks like MIchelle did just that. We look forward to having you stay with us again when your in the area.


Sincererly,
Gus Szkotnicki
General Manager
Best Western PLUS Black Rock Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
116 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 25, 2012

We were on a road trip down the Atlantic coast and were looking at a stop-over between Boston and Philadelphia, and going by reviews felt that this hotel suited our needs, as we have been loyal BW fans for many years. Our room was of a very good size, clean and in good order. Internet worked fine. We had a lovely meal at a nearby Grille, but then the problems became apparent. The noise from the nearby motorway was constant all night, and the rear laneway, directly outside our room, was used during the night as a truck lay-over, with unloading seemly occuring a number of times, reversing alarns sounding as they backed out - the double glazed windows offered little relief. Perhaps this issue is peculiar to the back four rooms, ours was 132, but when we told reception of our lousy night the following morning, the response was simply that next time they would find us a quieter room. Lovely breakfast, but a bit too tired to enjoy it!

Room Tip: Avoid the back four rooms at all cost - can't speak for any of the others
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank burdekin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, September 27, 2012
Thank you for posting a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 203-659-2200.


Sincerely,

Gus Szkotnicki
General Manager
BEST WESTERN PLUS Black Rock Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2012

The Best Western Black Rock inn in Fairfield, CT was centrally located to restaurants and beaches that we visited. The hotel earned 4 stars for me due to the exceptional customer service we received from staff member Michelle Murray. We were traveling with our dog and developed some problems with him and Michelle went above and beyond to help us. She was so kind and helpful that she ended up saving the day for us. We would definitely recommend the hotel.

  • Stayed September 2012, traveled with family
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Helpful?
Thank pokrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, September 17, 2012
Thank you for the great response. That's why we pride ourselves here at the Best Western PLUS Black Rock Inn. I appreciate your kind comments about Michelle. We hope to see you again in the near future.
Regards,
Gus Szkotnicki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
Reviewed September 14, 2012

We stayed at this hotel based on the recommendations of friend. Check in was efficient and very informational. The room was very clean with a really comfortable bed. We could not get Internet service the day we were there, however by morning they had it working. I suspect from reading past reviews this is an ongoing issue. Overall, for the price a very enjoyable stay. If in the area we would stay again.

  • Stayed August 2012, traveled solo
    • Value
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Helpful?
Thank Deadra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, September 17, 2012
Thank you so much for reviewing your stay! We strive for excellence in hospitality and hope we proved to you how much we appreciate having you as our guest. We are all looking forward to seeing you again during your future trips to Fairfield CT.

Best regards,
Gus Szkotnicki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
1 review
Reviewed September 11, 2012

I have been staying at the Black Rock Best Western for a couple weeks with my family (children ages 6 and 3) and the staff has been nothing but helpful and accomodating. Michelle Murray in particular was very helpful in finding a room that was very kid friendly (room 210 has a large table which assisted for a few take-out dinners). During one of the weeks she helped us move to that room as it was not available at our time of check-in. She also helped with setting us up on the BW rewards program since we were there for a couple of weeks. Overall the staff has been very helpful, friendly and accomodating.

Room Tip: Room 210 was very large
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoriH092012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackrockinngm, General Manager at Best Western Plus Fairfield Hotel, responded to this review, September 27, 2012
Thank you so much, Your review is very helpful and thoughtful, and thank you again. We take pride in our hotel and even more with our guests. We appreciate your kind words about Michelle. We hope to see you in the near future.

Best,
Gus Szkotnicki
General Manager
Best Western PLUS Black Rock Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Fairfield Hotel

Property: Best Western Plus Fairfield Hotel
Address: 100 Kings Highway Cutoff, Fairfield, CT 06824-5341 (Formerly BEST WESTERN PLUS Fairfield Hotel)
Phone Number:
Location: United States > Connecticut > Fairfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Fairfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Fairfield Hotel 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Plus Black Rock Hotel Fairfield
Best Western Fairfield
Fairfield Best Western

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