I'm not sure whether ours was the same weekend stay as the previous reviewer (written on Sept. 27), but we had an almost identical experience, very recently.
In previous years, we have come here for a quiet respite, because it is close to home when we need a break...but no longer, after this past experience, and upon reading similar experiences by other travelers.
For one thing, even though I am a Mariott Rewards member, I was not provided with a requested *range* of rooms on the second floor, conveniently close to the side entrance nearer the parking lot, so that my mother would have an easier time walking... I had made this request in advance of our stay. Instead, upon check in, the clerk directed us to another room in a much further area...she indicated that if we did not like the location, to move to yet another room, even further from the front entrance.
Now I understand what she meant by 'if you do not like the location'.
This room was directly above the courtyard. Little did we know at the time, that there would be a wedding party exactly below our window, which lasted well after 1:30 a.m., or even longer. Needless to say, this was not a pleasant experience. We had come here for rest. I am not certain what happened around that time, but one of the other guests probably called 911, as I have read in the review below mine...
I do not think it is fair, to disrupt all the other guests in the hotel, just because of management not wishing to 'upset' a drunken wedding party...that is not right. I suppose the 'dollar' is the bottom line.... Everyone else just has to deal with it, because they have not paid as much as this drunken brawl has.
The other thing I noticed this time, was that there is now no 'floor lamp' in our room-- and the outlets covered up, where the switches once were. I honestly do not know whether this was only in our room, or whether the entire hotel had been recently changed this way...I am willing to bet on the latter. In any case, a lot of light is important to us, and was one of the primary reasons why we chose this hotel in the past. A chair without any kind of light next to it is simply impractical. If 'going green' (?) means 'one less light bulb' in the room and a guest cannot easily read, I simply don't go along with that.
The hotel is very clean, and the staff courteous. I do have to say that. However, after our most recent stay, we will most likely be finding a different hotel, the next time around.
- Official Description (provided by the hotel):
- The Courtyard by Marriott hotel in Cromwell is the perfect hotel when visiting Cromwell, Hartford and surrounding Central CT towns like Middletown, Berlin, and Rocky Hill. Located midway between Boston and New York and convenient to Bradley Airport, our hotel is a hub for corporate, group and leisure travelers in the Hartford area. ... more less
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- Also Known As:
- Courtyard Hartford Cromwell Hotel Cromwell
- Courtyard Cromwell
- Cromwell Marriott
- Cromwell Courtyard