I visited the park yesterday with my two children ages 10 and 8. This is really an amazing park in concept and MOST of the time we absolutely loved it. However, I cannot recommend this park due to the poorly trained and discourteous staff. Let me start by saying that my family has done this type of activity in several other places. Most recently at an amazing park in Mexico called "Selvatica". Every time we have zip-lined in the past I have been thoroughly impressed with the safety precautions in place.
Not so here. To start, you are given a harness and a staff member assists you to tighten the straps. Then a staff member gives a 10 minute orientation of the process. This is an important piece because unlike some parks, you are constantly clipping and unclipping yourself to lines. You are never unclipped except when on the ground, but you have to maneuver yourself between lines at every obstacle. I had no complaints about the orientation. The staff member may not have been personable or engaging, but he covered the material.
My real complaint is the staff out on the courses. There were three occasions throughout our day where the kids needed help. Once when a child got stuck between platforms on a zip line and started to panic. Once when a child couldn't navigate an obstacle and finally when another child got stuck between platforms on a zip line. In all three cases the staff involved were impatient with the children to the point of being nasty. In the final case, the staff member was using a tree branch to move the child between platforms and when that didn't work, he grabbed the child by the feet and threw him towards the platform with such force he slammed into a tree. Honestly, it was like a Tom & Jerry cartoon. My son hit with such force he bounced back off the platform and FINALLY the staff member grabbed the ladder (which had been 10 feet away the entire time) and pushed my son to the other side. Never did he ask my son if he was ok. Which he was, thankfully.
I hate to be such a downer on this place because it is so unique for our area. However, I don't feel like the staff know what they are doing and there was no evidence of real supervision going on to improve things. I can't recommend this experience until they do better. At least not for younger children.
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