This motel could be very good if the management cared more. The first desk clerk was professional and helpful. Subsequent clerks appeared not to care very much. At first glance our room was fine: we had traveled all day and it felt cool. The bedding was clean, as was the bathroom. Later, when we had a chance to really look around, we noticed peeling ceiling paper, the dirt on the inside of the door (as if someone had spilled a cup off coffee on it and not wiped it down), sticky carpet, and worst of all for as, as non-smokers, the stale cigarette smell in our "non-smoking" room. The air conditioner cooled the room but did not pull out the humidity and our clothes and bedding felt damp all the time. We stayed at Baymont for three nights as we were visiting family and attending a wedding in the area. (we tried to move to another motel in the area, but everything was full). I used the hair dryer to dry off my clothes before I put them on, but now, three days later, and unpacking, our clothes need to be cleaned or washed as they still smell! I believe that this could be solved by making sure that smoking rooms are in a completely separate wing from non-smoking. Our room was quiet, as requested, except for a dog across the hall one night and some very noisy neighbors in the next room who arrived at 2:00 a.m. and stayed up having a noisy conversation until 3:30 a.m. (Inconsiderate guests are a hazard of staying in motels). Our room rate included continental breakfast, but there are only four tables in the very tiny breakfast room, so we ate breakfast out. (The room was not conducive to enjoying breakfast in). Front desk staff training, some TLC (a new $20 mirror from a chain store on the bathroom door, for example) and better planning could make this an adequate place to stay but we will not return and cannot recommend it.
- Official Description (provided by the hotel):
- Welcome to the Baymont Inn & Suites Branford / New Haven Hotel! At our hotel listening to our guests and treating them like neighbors is what we do best. We call it "hometown hospitality" and it comes complete with all the comforts of home and more! Whether you're traveling for your child's soccer tournament, a romantic getaway, a family vacation, or another important business trip, we have the right hotel accommodations for you. From breakfast to bedtime and all the moments in between, you can rest assured that your visit with us will be delightful. Starting with the warm welcome of our staff, you can count on a restful night of deep sleep, a free, reliable wireless, high-speed Internet access connection, and a hearty meal of French Toast, waffles, Kellogg's® cereal, hot coffee and chilled orange juice at the Baymont Breakfast Corner. So the next time you are planning a trip, remember that at Baymont Inn & Suites Branford / New Haven you're always welcome! ... more less
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- Also Known As:
- Baymont Inn And Suites Branford Hotel Branford
- Baymont Inn Branford
- Best Western Branford
- Branford Best Western