If you are staying in Branford, steer clear of the Branford Motel unless you really have no money, need to stay in Branford or need a long-term rental.
My first stay was for three weeks and after looking at three rooms, found one that was barely acceptable. Each of the rooms has flaws, all lacked a suitable level of cleanliness. Supposedly clean and ready to rent rooms had dirty floors, were not vacuumed, had stained towels, cigarette holes in all the bed spreads and sheets. When you pulled the bed spread down, there were hairs on the "clean" sheets. The rooms all smelled from cigarette smoke as it is clear that the mattresses, carpeting, drapes have not been replaced or updated in over ten years based on their smell and condition and the smoke is embedded into everything. The walls are also cardboard thin and the noise travels from one room to another as if there were simply open access between the rooms.
There was a distinct lack of customer service from housekeeping to the desk in dealing with an excessive amount of noise complaints. I left truly hoping that I would not have to patronize this motel, ever again.
I returned to Branford with a week before I could move into a roommate situation and trying to save for the security deposit, I reluctantly returned to the Branford Motel. Due to a late check-in, I didn't get to inspect the rooms and was not given a choice. The first room issued was in the back of the motel and on the second floor where they always try to place extended stay guests. It is clear more than evident that they don't maintain the upstairs rooms with the same caliber or enthusiasm as the first floor rooms.
The noise level was extreme from the time I checked in at 10 pm to when I started to dose off at around 2:30 am when I was awakened again by what sounded like a video game being played at an excessive volume. I tried to go back to sleep but found myself feeling discomfort from what I later discovered were approximately 25 bed bug bites on my body that were all swollen from an allergic reaction. I saw at least three bed bugs moving through the ribbon of the mattress where they like to hide when I examined the mattress closely. I called the front desk and I was asked if I would wait until the morning to change rooms. The night clerk finally relented and gave me another room. While this bed was visually without bugs, I found six hairs again on what were supposed to be "clean" sheets in a room ready for rent. The fridge in the room smelled so bad and was so filthy I had to leave my food in the car for fear that the food would absorb the odor. I wouldn't even store my shoes in the fridge, it was that dirty.
Despite the room change, I could not sleep and then was constantly disturbed by the same residents in the neighboring room who were now playing a Rock Band type video game from 8 in the morning. I made no less than a dozen calls to the front desk to the point where they would not take my calls anymore. As I write this review, I am now in a third room, having not slept for over 48 hours and if it weren't so cold I would have probably slept in my car.
It was clear that the motel was not interested in resolving matters and I suggested they refund my monies and I would just sacrifice the additional money for a different location. They refused any concessions other than to say, for next week if I didn't file a complaint with the health department I would receive a discount. After bed bugs, you don't want to stay another hour let alone a week. I showed them the bites on my arms and legs and face but without a refund I couldn't go anywhere else. So I suffer in emotional and physical distress because I can't sleep and I am trying to avoid scratching the welts on my body.
The nightly rate is $50 and with the coupons you can pick up at the rest stops on the highway, you can stay at a Baymont or Motel 6 for $57 on a nightly rate including tax. The weekly rate is $230 including tax, however they make long term occupants check out after four weeks for one day before checking back in as a long-term stay. This is so they can convert you to a long term guest and not have to collect the CT 15% lodging tax but instead of charging the $200 rate that you were paying for the previous four weeks plus collecting the $30 weekly tax, they raise the rate to $230 and pocket the $30 for themselves. Believe me when I tell you, they do nothing to deserve it. It should be viewed as a last resort as it truly is a "last" resort.
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- Also Known As:
- Branford Hotel Branford