Actually I have not had time stay in this hotel because my plan will stay at 30 December 2012 - 3 January 2013. I have booked by Agoda since 15 October 2012 ref no # 22377833 and status is confirm and also already paid. I called Chandi a week after booking and they said they will check my status and will call me back but no call back from them. Last week 13th December I call them to make sure my booking and they could not give the right answer and their reservation staff try to avoid not answer my question and just said their manager will call me back.After call them three times finally I could talk to their manager and I was really surprised and disappointed when they said my booking from Agoda is not registered in their system due to any maintenance network . I trace this and expressed by one of their staff that my booking have forwarded by Agoda on the 15th October, so the problem is in Chandi not in Agoda. The problem is all room is full and now really hard to find a good hotel in Lombok during New year holiday. When I asked them what is their plan to solve this problem and they can't answer it properly. They said that they will help me to over to another hotel but until today I have not heard from them again. What would happen if I come on 30th December? because I still have the right to stay there because of the status of my booking is confirm.
- Official Description (provided by the hotel):
- The Chandi Boutique Resort & Spa is a place where life is calmer, where every day is a break from everyday life … Situated in a beautiful coconut grove on the west coast of Lombok Island, The Chandi Boutique Resort & Spa offers it´s guests an exceptional level of comfort and tranquility. Guest satisfaction and unforgettable holidays are our vision; personalized service and privacy for our guests is our mission. Our hotel is only a 5 minutes’ drive from Senggigi, Lombok’s tourist and shopping area, 20 minutes’ drive to Mataram (capital of Lombok) and 40 minutes’ drive to Lombok´s international Airport (Bandara International Lombok). The Chandi Boutique Resort and Spa offers: 15 Generous Villas All villas are furnished with exclusive interior in a modern minimalist style and feature a furnished outdoor veranda, king-size bed, spacious bathroom with open garden shower, dressing area, flat screen TV, DVD- player, telephone, free Wi-Fi access, minibar and air-conditioning. The hotel provides complimentary amenities, such as daily bottled mineral water, tea & coffee facilities, thoughtful toiletries, bathrobe & slippers. ... more less
- Reservation Options:
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