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“Wonderful Hospitality”
Review of The Puncak

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The Puncak
Ranked #2 of 5 Hotels in Batu Layar
Certificate of Excellence
Reviewed September 2, 2013

I should start this review by stating that this is a BEAUTIFUL property with 5 star service, food and ambience. That being said, this is not a family resort. This is not because the owners are not "kid friendly" (they have a wonderful daughter) but because this is a boutique hotel that caters to couples and honeymooners.
We arrived at The Puncak in the afternoon with our 2 children. We had booked this hotel using Agoda and at the time of booking Agoda had made no mention of this being an adults only hotel. Even though we brought our 2 children the owners welcomed us with open arms and even closed out the openings that they had for the following day to protect both my family’s privacy and to make sure that couples did not arrive for a honeymoon to find out 3 year old in their gorgeous infinity pool. This service is really above and beyond what they had to do...many other hotels would have turned us away.
We stayed for 2 wonderful nights and enjoyed the welcome drinks, food and desserts immensely. The rooms are well appointment with a nice TV, a great sound system, and large comfy bed. Breakfast has already been raved about here on Tripadvisor, but I think it is important to mention dinner as well. Make sure you have at least 1 dinner here and order in advance. This allows the owners time to get the very freshest ingredients and prepare a 5 star culinary adventure for you.
Even though the food is wonderful, it is the view that really steals the show. On clear days you can see the volcanoes on neighboring Bali and the beautiful beaches on Lombok while enjoying a dip in the infinity pool.
The owner is also a wealth of information on the surrounding town and pointed us to 2 different restaurants that we adored.
I want to thank The Puncak again for welcoming our family when they really did not need to and for providing us with a much needed weekend of relaxation. The Puncak is the rare 5 star boutique hotel that has as much HEART as it has STYLE.

  • Stayed: September 2013, traveled with family
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1  Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePuncak, Owner at The Puncak, responded to this reviewResponded September 6, 2013

Dear Nick H,
Dear valued guests,

Thank you for your great feedback.
You are right, because of the extreme location and the fact that we have mainly honeymoon couples, we have a policy of no accommodation for children (0-12).
Apparently Agoda did not point enough this policy according to your experience, however it is mentioned on our website and our Facebook pages.
We had no other guests the day of your arrival and yes we closed out the availability of other rooms to make your check in possible with your family. Note this kind of service is only possible in our place. We are always trying to find creative and happy solutions.

But as we need to be consequent toward other guests and toward our policy we just underline this was an unexpected and exceptional case.

The goal of The Puncak is to provide guests privacy - intimacy & tranquility in a charming and stylish atmosphere with breathtaking views.
It is only by implementation of a policy that we can provide such a comfort and memorable experiences to our high valued guests.

As you wrote with heart and style we like to welcome discerning guests to The Puncak.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 - 82 of 192 reviews

Reviewed August 24, 2013

An enchanting place high up on the hill, the Puncak proved to be a great choice to spend a few days during our honeymoon in June. Jean-Paul has a great team of staff who work very hard to deliver a high quality service. The food was superb and savouring the fullsome breakfast outside of our room each day was certainly one of the highights of our stay. Lombok is a fast developing island and so there was quite a lot of construction noise around, but this didn't disturb us too much. Senggigi itself doesn't have too much to offer but we really enjoyed a day trip exploring other parts of the island including Senaru and the nearby islands. Thanks again for a great stay. Stuart & Claire

  • Stayed: June 2013, traveled as a couple
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Thank Stuart_J_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePuncak, Owner at The Puncak, responded to this reviewResponded August 26, 2013

Dear Stuart and Claire,

It was a nice experience for us having you in The Puncak and we are very glad that your Honeymoon-stay was matching with your expectations and one of the highlights of your stay in Indonesia.

As you are mentioning about the development of Lombok, yes it is going on in different places and around a few other spots and resorts.
Good news is that in our experience the tranquility is always there without main disturbances.
We had some concerns about this issue since the beginning of the season but everything so far was- and is- under control in order to make guests full enjoying their stay as you could do.

As you know, there are many activities and visits we can propose and making your stay as wonderful as possible or just laying down and relaxing in The Puncak is another great option ;-)

We are wishing you all the best,

Kind regards,


Jean-Paul & Nury

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Reviewed July 25, 2013

We stayed here for 4 nights, our aim was to relax and rest. the Puncak was perfect, really comfortable beds, amazing views out over the sea towards Bali, perfect sunsets each night and the staff were really friendly and helpful.
Breakfasts were great, a wide choice for all tastes, I asked for less the next day as I didn't like to waste food.
As there are only 5 rooms it was very peaceful and quiet. We walked down the hill and into town a couple of times which was a great walk including a couple of nice beaches. (Takes about 45-50 mins) taxis were easy to get both directions and only cost 17k. (Less than a £1)
The sun loungers are very comfortable, warning, you may fall fast asleep without realising it!

Stayed: July 2013, traveled with friends
Thank Adairclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePuncak, Owner at The Puncak, responded to this reviewResponded August 26, 2013

Dear Adairclay,

Thank you for your input concerning your experience with us in The Puncak.
Our staff and we are pleased to have your positive feedback.

For the people who are thinking that The Puncak is may be to much away from beach or from
Senggigi, you are the witness in our answer : it is even possible to walk down the hill where we are situated and to catch more busy life around and in Senggigi with plenty of activities or restaurants. Many guests just love to walk around as from a hill you always enjoy the perspectives and views.

Kind regards,

Jean-Paul & Nury

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Reviewed June 23, 2013

We booked three rooms (of the five) at The Puncak and were extremely pleased with the views, the facility, and the lovely owners. The rooms and the outlook are nicer than the pictures indicate - I think they are from before they opened and had added some finishing touches. We usually stay down in Senggigi in The Qunci Villas, but they were full when we planned our last minute trip. I was pleasantly surprised by the contrast. While Qunci is beachside and quite exclusive, the Puncak was a different league given they only have 5 rooms.

Like at Qunci, you do need to take a cab to get to most places. It would be 5 - 10 minutes to most of the restaurants in Senggigi. (Square was our new favourite, this trip).

This is a family run place where the owners have put their heart and soul into the place. It shows in their approach but also the thoughtful little things that larger places don't think of. The attention to detail is really sweet.

It would be remiss not to mention the amazing breakfast. Each person is served a range of fruit, yoghurt, yukhult, cereal, flavoured and plain milk and plunger coffee. Then you also receive either European or Indonesian breakfast based on your choice. It's a huge amount of food and will set you up well for even the most strenuous day.

One evening, two of our group stayed in and ate at the hotel. They raved about the food.

The beds are really big and comfortable and like the rest of the room and place, impeccably clean.

Just a note. Lombok is still developing and maturing as a destination. So don't expect the level of experience or smoothness you'd expect say in Australia or Europe. We live in Bali and even here there are reasonably regular problems when it comes to services like electricity or internet access. If being patient or understanding is not in your nature, you'd be better served going to a part of the world with more experience with (and potentially overrun by) tourists.

Room Tip: Room 1 is further from the reception and less people walk past it. Room 5 is closest to reception.
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  • Stayed: June 2013, traveled with friends
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3  Thank LookingLooking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePuncak, Owner at The Puncak, responded to this reviewResponded July 24, 2013

Dear LookingLooking,

Thank you for your review, your appreciation and your kind words about your experience with us !
It was also a pleasure for us to have all of you (4 rooms) in a positive and enjoyable mood.

Nice to compare us with Qunci, place we are liking to talk about when people are looking for great beach atmospheres.

We are looking forward to meet you again.

Kind regards,

Jean-Paul & Nury

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Reviewed June 12, 2013

The only negative I have regarding The Puncak is that we only stayed one night. If you are after somewhere quiet to relax with views second to none, you can't go past this place. We absolutely loved our stay. We had been travelling Lombok and the Gili Islands and wanted somewhere to unwind and relax. We certainly found it. Credit to Jean-Paul and his wife for providing a luxurious service. We would most definitely stay again. Room was spotless. Bed was fantastic. All amenities in perfect working order. Food was lovely and the produce so tasty and fresh. Finally, did I mention the view!

  • Stayed: May 2013, traveled as a couple
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2  Thank JoonyahBone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePuncak, Owner at The Puncak, responded to this reviewResponded October 12, 2013

Dear JoonyahBone,

Thank you for your review. Glad that you really enjoyed all facets of your stay.
It is right that the atmosphere, the situation, the tastes are out of common and for many
guests outstanding.
Yes 1 night booking is a bit short if you would like to completely enjoy as we
are a perfect accommodation for a 3/4 nights stay.
But of course whatever the length of your reservation, we are doing our very best to make from
your stay a memorable experience.

We are wishing to see you back in Lombok and especially with us in The Puncak.

Best regards,

Jean-Paul & Nury

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Reviewed June 8, 2013

Amazing view, very private and exclusive, perfect place to have your quiet little vacation in lombok, to the owner: if you have one of these hotels down in jakarta/bali id gladly come again and again:) love every bit of the time in this hotel!!

  • Stayed: June 2013
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2  Thank Ylimarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

As soon as you get up the hill to take your room, you would face one of the most extraordinary natural views in your life. It's truly breathtaking. You would have your room and private pool adjusted to edge of hill slope to enjoy every bit of that view.
This hotel is small sized well-maintained one with just a few staff and other guests around you so you would completely have your privacy to rest and enjoy yourself for a few days.
Breakfast is fine and fresh and it's always pleasant to take it at your balcony.
This hotel is couples oriented and very romantic type regardless your age. Hence if you want sometime free of your busy life with your partner don't forget it.
As it's located up the hill, there is just one way to reach that and you always have to take a taxi to get around. The only thing hat I can mention as cons is that sometimes there is a kind of construction noise reflecting from the valley(maybe for one or two hour a day) which you can not avoid, and effects the very silent and peaceful rooms environment. Hope it's finished by now.
The near beach side is fine and worth swimming and tanning.
I've seen the most beautiful sunset and twilight here.

Room Tip: Rooms are pretty much the same.
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  • Stayed: September 2012, traveled as a couple
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Thank Sasan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Puncak

Address: Jl. Semilir no 13 | The Hill - Bukit Batu Layar - Senggigi, Batu Layar, Senggigi, Lombok 83355, Indonesia (Formerly Villa Atas Bukit)
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi > Batu Layar
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Batu Layar
Price Range: $109 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Puncak 4*
Number of rooms: 5
Official Description (provided by the hotel):
The PUNCAK, Lombok is a small, cozy and exclusive Boutique place, situated in an idyllic setting on a hill near Senggigi, island of Lombok at about 200 m above sea level with a panoramic view to neighboring island Bali. The service-minded owners and their skilled staff will receive you in a refined comfort and cozy atmosphere. All 5 full air conditioned and luxury suites open onto the infinity pool which seems to hang suspended in the sky. This stylish accommodation will provide you a complete well-being journey. The scenery of this place is close to heaven and a world top location spot. Maximum 2 persons/suite, the extreme location is not fitted for children (0-12). Please contact us directly for the most accurate availability. ... more   less 
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Also Known As:
The Puncak Hotel Senggigi

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