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“Thank you” 4 of 5 stars
Review of BEST WESTERN PLUS New England Inn & Suites

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BEST WESTERN PLUS New England Inn & Suites
2.5 of 5 Hotel   |   2253 Berlin Turnpike, Berlin, CT 06037   |  
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Ranked #1 of 10 Hotels in Berlin
Certificate of Excellence
Boston, Massachusetts
1 review
“Thank you”
4 of 5 stars Reviewed April 30, 2014

We had a very nice stay. Our room was big and clean, breakfast was good. The staff was Very Good. Sarah checked us in and even volunteered to call another Best Western and untangle some confusion over Best Western Rewards Program. Sarah could do what the folks at the 800 number could not.

We were visiting Middletown CT where there seems to be a shortage of Hotels. This hotel was an excellent choice - 15 min drive - easy as pie!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MassMac2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, May 15, 2014
Thank you for your review. We are glad to hear you enjoyed our spacious guest rooms and our friendly and helpful service. We hope to see you again when you are in the Hartford area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    108
    59
    25
    13
    12
See reviews for
98
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41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Vancouver, Washington
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 16, 2014

This Best Western was pleasant for a one-night stay. Staff was courteous and helpful. Room was large and clean. The only drawback was its location. Restaurants not nearby or those that were closed as early as 8pm. Since we arrived late we were unable to get dinner.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank 205r0bertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, April 18, 2014
Thank you for review! We are glad that you enjoyed your stay with us and found our roooms to be spacious and clean. I apologize that staff did not inform you of additonal dining options in our area, including plenty just a short drive away and open for a late dinner. Thank you for staying with us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 16, 2014

This is the nicest and most reasonable place to stay if you're traveling to Hartford. Staff is extremely courteous and helpful. A 25-30 minute drive to downtown Hartford if you want to stay off the Interstate, however it is worth the savings you get by staying out of the city itself.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank singlow5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 18, 2014
Thank you for your review! We're happy to hear that you enjoyed our stay and find us to be an exceptional value. We hope to see you again when you are in Connecticut!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norwich, United States
1 review
5 of 5 stars Reviewed March 16, 2014

The staff make this hotel! They accommodated our hockey team, making cookies on our arrival and making breakfast early so the kids could eat before their BIG game. The appearance of the hotel is clean inside and out. We truly appreciate the service staff and everything they did for us!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Timothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 18, 2014
Thanks for your review! We are happy to have had your team stay with us and glad to have provided you with exceptional service! We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newington, Connecticut, United States
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 2, 2014

We did a family night get away. The snow was taking a toll on all of us. So rather than sitting at home again with the kids we an over night. it had a great indoor pool which was nice and warm on a cold winter night. the place was clean the staff was nice and the food was included was good. we had a great family night get away.

Room Tip: all of the rooms were nice.
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 5, 2014
Thanks for your review! We are very happy to hear that you family enjoyed their winter getaway at our hotel. We're glad that your children were able to enjoy our heated indoor pool and breakfast, and also that you found our hotel to be clean and comfortable! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United States
2 reviews
3 of 5 stars Reviewed March 2, 2014

The hotel was clean and my children loved playing in the pool. However, the beds and pillows were very uncomfortable. The pillows were over stuffed, and the mattress was very very hard! The breakfast met our expectations, including what you would expect for a free meal.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Meghan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, March 5, 2014
Thank you for your recent stay and review! We are glad that your family enjoyed our breakfast and heated indoor pool! We're sorry to hear that you didn't find our beds to be as comfortable as you may have liked but hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Bear Lake, California
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed February 23, 2014

I had appointments in that area, and, given the wintry weather, I wanted to be reasonably close to those appointments. I was very pleased with this hotel-- from the courteous clerk in the lobby, to the nice person overseeing the breakfast buffet. I ended up having to arrive a day early (and stay 2 nights instead of one) at the last minute, and they were very accommodating. The room was clean and very comfortable, and we had an excellent night's sleep. I used the fitness center first thing in the morning, allowing me to enjoy the all-you-can-eat breakfast! There was plenty of food and wide variety for all kinds of tastes. The check out was very smooth and easy. I'll be doing more business in that area and will definitely come back!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Myrmyr971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review, February 25, 2014
Dear Myrmyr971,

Thank you for your review! We are pleased to hear that you enjoyed our hotel and all of the amenities we offer. We're happy to hear that we met your expectations by providing a clean comfortable guest room and a plentiful breakfast buffet. We look forward to having you stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS New England Inn & Suites

Property: BEST WESTERN PLUS New England Inn & Suites
Address: 2253 Berlin Turnpike, Berlin, CT 06037
Phone Number:
Location: United States > Connecticut > Berlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Plus New England Hotel Berlin
Best Western Plus New England Inn And Suites
Best Western Berlin
Berlin Best Western

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