I'm super unhappy with their cancellation policy. I made a reservation on line several weeks in advance and when I had to unexpectedly cancel it with MORE than 48 hours notice I was billed 15% which amounted to over $100.00. I complained and was told this was their policy and they were keeping my $100.00. BE AWARE if you make a reservation online that you agree to give them 15% of your total rental if you cancel for ANY reason. This is such a ridiculous policy. How can they charge money for absolutely zero services provided. I would NEVER use them in the future !!!