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Winter Park Mountain Lodge
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Reviews (552)
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Reviewed April 13, 2007

There is nothing swish about this hotel - the rooms are spacious and clean and the hotel is in a good location. I have no complaints, but similarly have no compliments!

  • Stayed: December 2005, traveled with friends
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1  Thank Keen_Bean_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2007

We were very excited about staying in the Winter Park Mountain Lodge given the information provided on the website. However, I have to agree with a number of the reviews written here. Our room was poorly signposted and turned out to be in the older part of the hotel on the 2nd floor. The cleanliness of the room was poor - needed a good vacuuming and the decor was in a poor condition (stains on the walls, mould on the window sill and peeling wallpaper!). The television also had very poor reception. The rooms were not serviced well and on one occasion we returned from skiing at 4.30pm to find that it was not done (they did it at about 5pm!). We had to ask for new towels and for fresh supplies of tea/coffee. The walls are painfully thin - we could hear both snoring and people talking in ajoining rooms and were woken up by people running upstairs. The hot tubs were not clean - for some reason that we could not work out, there was sand in them????? The view from the hot tubs out towards the slopes was very impressive though. A good tip is to get in the hot tub and pool early before the school groups get back from the slopes.

The best part of the hotel was the bar and restaurant where the staff were very friendly and the choice (particularly at breakfast) was very good.

This is a reasonable hotel that fits the bill if you are spending most of your day out skiing. However, if you are wanting something a bit more luxurious then this is not the place for you!

  • Stayed: April 2007, traveled on business
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2  Thank CharlotteJMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2007

We booked a week long stay through Crystal. Judging from the previous reviews we were a little nervous to say the least! We had booked a room in the new wing so were disappointed to find our room was in the old part. We would definitely agree with the majority of reviewers as the room was very outdated, peeling wallpaper, stained bathrooms, musty and generally not very nice. We asked to be moved to a new room on our second night and this was accommodated by the hotel without any problem. The new room was much nicer, cleaner, modern and just what one would expect from a mid range hotel.

The bar area was pleasant enough, food was okay, nothing special though but the service was adequate.

The hotel is situated opposite the slope which is good but you really need to rely on the shuttle bus which was rarely on time. It is possible to cross the road to get to the resort but it is probably not advisable as it is a main road and it is a bit of a scramble to get over the barrier etc.

Again, you need to rely on the bus to get into Winter Park town which we found a little frustrating as it wasn't on time again and during the day you have to go via the resort so it seemed to take forever! We went to Fraser which, well, there is nothing there apart from a Safeway supermarket so would give it a miss.

All in all, average hotel but perfectly adequate just take our tip and make sure you are in the new part. This will make for a more comfortable stay.

  • Stayed: March 2007, traveled as a couple
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2  Thank yorks_nameless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2007

The Winter Park Mountain Lodge gave us a unique experience in travel: we were moved to a different hotel, a town away from Winter Park, without any notice, for a room for which we had paid in full.

When arriving at the Lodge lobby (which, I must say, looked pretty dowdy and smelled strongly of chlorine from the indoor poor), we were passed suspiciously from one desk clerk to another, until one was found that had the nerve to give us the news. The logic of the clerk was that we were being moved to a different hotel because Winter Park Mountain Lodge "couldn't just throw out patrons staying in their rooms," to which I replied, "Isn't that actually the fundamental business of hotels?"

Ostensibly, we had been replaced by patrons that were staying longer than we, so the hotel could make more money on the people already sleeping in what we thought was our bed.

So -- rather than staying across from the Winter Park Resort with a view of the slopes, we were sent down the highway to glamorous Frasier, to the Pinnacle Lodge (which we fondly dubbed the Pinochle), which sat conveniently in a parking lot between a Kentucky Fried Chicken and a Safeway. Needless to say, it gave the word lodge a whole different meaning.

We half-thought that we'd get to the Pinochle, where they'd tell us..."gosh, we don't have any rooms either, so we booked you a room in Kansas..."

Stayed: March 2007
4  Thank SnowReport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2007

We stayed as a group of 4 in the WP Mountain Lodge for 2 nights at the end of our holiday in Feb 2007. Overall the hotel was very poor.

The bar staff were absolutely fantastic - they went out of their way for us - and the food that we ate at the bar was excellent, but this was the only positive aspect of staying here.

We had massive problems finding our rooms to start with as they were not signposted and the reception desk were extremely unhelpful. If it hadn't been for a friendly maintenance man, it would have taken us ages to work out how to get to our rooms!!

The rooms were in the old part of the hotel and had definitely seen better days - the showers were full of mould and the rooms needed re-decorating. We had a problem with our toilet one night and despite ringing to get someone to come and sort it out, no one turned up, leaving us to try and fix it - it broke again the next day! There also seemed to be problems with the hot water supply - there was none at all one morning and it was lukewarm another evening.

The pool area was quite horrible. The hot tubs were murky and the sauna wouldn't heat up. There were no changing facilities available, so you had to walk back to your room dripping everywhere!

We were also extremely surprised at the lack of ski locker - you were expected to traipse through the hotel carrying your skis and wearing your boots. Tip- if you rent your skis, you can store them for free in the overnight storage (we own our skis, so it would have been $5 per night).

This truly is a dreadful hotel and one which I would not stay in again even if you paid me!

3  Thank BristolSkibunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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