Let me start out by saying that I was originally going to give this hotel a 1 star but upped it to a 2 simply because of the customer service we received while staying here for 4 nights. The staff, especially the front desk manager Libby, went above and beyond to fix all the issues we had during our stay. Being a gold member we were upgraded to the 12th floor which is the preferred level for gold and platinum members. We were assigned room 1201 which is a corner room with a nice view of the mountains. Upon exiting the elevator on our way to the room I realized we just left a Westin and entered a Super 8. The carpet had holes and tears in it and the walls scratches and dents. Hallway lights were crooked and some almost falling off the wall. Once we swiped our keycard and entered our room I realized the fun had only begun. The carpet was very stained and all the furniture was extremely worn. The overall decor is very outdated. We did not have any washcloths so I called the front desk to request some. 2 hours later we still did not have any washcloths so I called again. After the apologies we were delivered 2 hand towels and 1 washcloth unfolded, tattered and full of holes. Had to finally locate housekeeping to get the washcloths. About an hour later we heard a knock on the door and less than 5 seconds after housekeeping came barging in to deliver 3 laundry bags which we did not even order. The A/C was not working properly as it was either too hot or too cold. After getting those issues resolved we decided to take a shower and retire after a long day of travel. While showering I noticed the water wasn't draining and the tub was filling up fast. After about 5 minutes the water was up to my ankles. We decided to retire for the evening and report the problems in the morning. That night we had the most restless sleep we ever had. The mattress was sagging in the middle and bulging at the sides. The heavenly bed turned out to be unheavenly. The next morning I called the front desk to report our problems. I spoke to Libby who is the front desk manager. She was very apologetic and offered to move us to a suite. She first had to check availability and call back. Libby called back 5 minutes later and said that there were no suites available but she could show us another standard room on a different floor. We accepted and the bellman showed up 15 minutes later with the keys. We inspected the new room located on the 5th floor and found the bed to be much better and the A/C and shower worked as it should. We spent the next 3 nights without issue. Looking back on our stay I believe the hotel should be stripped of its Westin name and the staff transferred to a real Westin where their services would be better utilized and appreciated. In closing, I cannot recommend this hotel to anyone.
- Official Description (provided by the hotel):
- The Westin Westminster, located between Denver and Boulder, offers stunning Rocky Mountain views. In addition to a convenient location, we also have over 60,000 sq ft of indoor and outdoor event space. The hotel is adjacent to the Westminster Promenade and Walnut Creek Shopping, Restaurant and Entertainment venues with over 50 dining, shopping and entertainment venues within walking distance. The property also boasts an incredible trail system attached to City Park with a recreation center and Legacy Ridge Golf Course. ... more less
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- Also Known As:
- The Westin Westminster Hotel Westminster
- Westin Westminster
- Westminster Westin