Our stay at the Westin in Westminster, Colorado was very disappointing. The room rate was higher than we normally like to pay, but there was a "prepay" special of buy two nights, get one free. This brought the $159/night cost down to near $100/night. Our reservation was to include the "technology package"- Since lower-end hotels don't charge for wireless internet in the room, I made the assumption the "technology package" would cover this. We were traveling on business and would need access to internet. Our first sign that something was not right was the dirty bathroom! There was trash in two of our trashcans upon arrival and some kind of pills on the ledges around the bathroom sink. We also found that the mini-bar - refrigerator was not accessible, after calling the front desk they told us it was not working. SO - no refrigerator - I attempted to go online - the system requested I check an acceptance to pay $12/day to use the internet in my room - I called the front desk, was told that it was standard - so I decided to skip it at that time. They called me back and said they checked and it was a part of my rate - to go ahead and upon checking out tell them and they would remove it from my bill. The air conditioning in our room also did not work - it would not cool the room - we called the front desk on day two - they sent a guy up to fix the a/c - and then had a refrigerator sent up - it was a beat up old white one - looked like it had fallen down a flight of stairs or something. Worst part was the girl who argued with me for 15 minutes upon checkout telling me that I owed the internet charges. After the line behind me began to grow, she finally said she would remove it, but to remember in the future it is charged. She was very rude. Upon returning home we found those charges as well as some additional charges were added to our bill. I WOULD NEVER stay at this hotel again! Very poor service and such rudeness are not acceptable in a service industry.
- Official Description (provided by the hotel):
- The Westin Westminster, located between Denver and Boulder, offers stunning Rocky Mountain views. In addition to a convenient location, we also have over 60,000 sq ft of indoor and outdoor event space. The hotel is adjacent to the Westminster Promenade and Walnut Creek Shopping, Restaurant and Entertainment venues with over 50 dining, shopping and entertainment venues within walking distance. The property also boasts an incredible trail system attached to City Park with a recreation center and Legacy Ridge Golf Course. ... more less
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- Also Known As:
- The Westin Westminster Hotel Westminster
- Westin Westminster
- Westminster Westin