I and my family are staying at this hotel after moving here to Colorado while our house is being readied to move into. I have stayed at hundreds of hotels and have never been treated with as much disdain and disrespect as I have at this hotel. This is stemming from lies that one of the desk staff told the manager.
One of the evenings that we stayed, we had bought dinner to eat at the hotel rather than eating out. The rooms don't have enough room or tables and chairs for a family of four to sit down and eat dinner together so we utilized the breakfast dinning area.
My wife was told that if we needed to put anything in the refrigerator, that it would be no problem, we had an item that needed to stay cold, my wife checked to see if the item would fit in the refrigerator in our room (which we were charged an extra $10.00 for) the item wouldn't fit so she was putting it in the breakfast room refrigerator. Upon seeing this one of the night managers (Diane) came in and in a very smarmy and condescending tone asked my wife "can I help you find something" and my wife told her we were told that we told we could put something in the refrigerator if we needed to. This, we thought, was the end of it.
The next morning at ten o'clock the room was locked and no one was allowed to enter the room, which previously was left unlocked so guests could get coffee or water or anything else they needed. After some digging we found out that Diane told the manager Paige that we were going through the cabinets!!! which was an outright lie! So not only was she treating us like we were the scum of the earth but she was treating the rest of the guests unfairly by having the room locked as well. From that point on we were treated with disrespect and Diane felt it was her duty to watch every move we made.
There was a strong smell of marijuana in the hotel hallway near the laundry and elevator on the second floor and we "felt" the eyes were upon us as being source of the smell, which we also found out that was there the day before we even checked in.
This is just a small sampling of the treatment we received and the only reason we continued to stay was because of the location in relation to the house we were moving into.
Not only are they receiving a poor review on here but Days Inn customer service will be receiving our complaint in the morning.
I will never stay in this hotel again and anyone that I know that is planning to stay there will be given the heads up about how unprofessional and discourteous Diane and Paige are.
The owner of this property should seriously evaluate these two employees for fitness of employment!!
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- Also Known As:
- Days Inn Wellington Hotel Wellington
- Comfort Inn Wellington
- Wellington Comfort Inn