I stayed at the Tivoli Lodge in 2010 and 2011 and was looking forward to booking two rooms again for our family vacation in March 2012 was very Disappointed to find out the rooms have almost doubled. I advised the staff member handling the reservation that this will be our third year reserving two rooms for one week, the prices are now almost double and now comparable to resorts with greater amenities. The staff person then blamed a former employee(by name) for charging too little and was very unconcerned that a repeat guest was now staying somewhere else. This former employee was great, made guests feel welcome and obviously understood the value of repeat guests.
I understand the need to raise prices, but almost double is too much in one year. Also, please advise your current staff it is unprofessional to speak negatively about a former employee.
- Official Description (provided by the hotel):
- Nestled in the heart of Vail Village is the recently rebuilt, family-owned Tivoli Lodge, a luxury ski resort known for years for providing friendly, caring, personal service. The new European-style architecture blends perfectly into the surrounding natural environment, with unobstructed views of Vail's Golden Peak ski area and within steps of the Vista Bahn ski lift. The luxurious and spacious lobby offers stunning mountain views. The Tivoli Lode provides an intimate and unique setting to host a meeting or corporate retreat in Vail, Colorado. Our location, amenities and friendly staff create an environment that is perfect for groups up to 20 people. ... more less
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- Also Known As:
- Tivoli Hotel Vail