The good things: closer to slopes than most hotels, good soundproofing (both lateral and up-down), upscale renovation (we are fans of foam mattresses).
1. The balcony door may be high-quality double-glazed, but it is so badly installed that there is a 1/4 inch gap between it and the floor. A freezing draft comes into the room all the time, making it unpleasant even with the heat turned up. This is an easy thing to fix, but they either don't know about it, or don't care. (Though they should be aware that they're paying to heat the outdoors).
2. Speaking of heating, when it gets going it makes a high-pitched noise that is impossible to ignore at night. We had to use ear plugs every night. The problem seems to be an electric device installed in one of the baseboard heaters, which is connected to the temperature control panel. We never had such an issue in any other hotel.
3. There are a whole lot of smaller issues that on their own we would normally overlook, but all together add up to a disappointing experience:
- Our room hadn't been vacuumed in months (the carpet was disgustingly dusty, and there was trash under the beds).
- We had to ask for the robes from the front desk (why aren't they in the room?).
- They keep running out of towels at the hot tub, and there's no attendant nearby. Imagine how fun it is to get down from the roof top to the front desk to ask for towels, while dripping wet and freezing your behind off!
- They also keep running out of coffee each morning - how hard is it to brew two containers instead of one?! or at least keep an eye on things and replenish in a timely manner?
- Many other reviewers complained about the breakfast quality. I will say this much: it would cost almost nothing to improve it - just add some mustard and ketchup to season those very cold boiled eggs.
- The front desk setup is weird - the attendant hides behind a wall. It made us feel unwelcome to disturb him.
It is clear that the owners invested a lot into high-quality amenities for this hotel, but unfortunately, they don't know how to manage it well.
- Official Description (provided by the hotel):
- Located in the heart of Vail Village on the banks of Gore Creek, the Sitzmark Lodge is in Vail's famous European-style pedestrian shopping/dining district and steps from Gondola One. Family-owned and operated, our accommodations, service and staff will offer a personalized stay that is sure to make you feel like you are coming home. Your stay includes our Continental Breakfast, free onsite parking, WiFi, and no resort fees. During the winter season we offer apres ski hot soup and mulled wine in our lobby and a Monday evening wine and cheese reception with the owners in their penthouse apartment. ... more less
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- Also Known As:
- Sitzmark Lodge At Vail Hotel Vail