We are a family of four flying from Australia to spend a nice Dec holiday in Vail. I chose to stay in Montaneros based on the previous reviews and other information on internet.
I booked a one bedroom plus loft with a masterbedroom and 2 single beds. After a tiring long journey, we arrived in the evening and were given the room no 411. It was a big apartment with 2 single beds downstairs and the master bedroom in the loft. We were, at first, quite excited, as it was spacious an the leather sofa was comfortable. After settled down, we realised the room still remains in late 70s , including appliances and bathroom facilities.
There was a spiral stair leading to upstairs bedroom and it can be seen clearly from opposite building with lights on. We tried to close the window curtains and found 2 of them were broken.
I opened the dishwasher, found a full load of dishes and cups still there. We tried to adjust the temperature by using the central monitor downstairs with no success. The worst part is that old fashioned fridge keep making soaring noise, making it hard for us to rest. I rang the reception and told them we wanted to change room. The reply was no room available but will send someone to fix the problem.
Early next morning, the maintenance person arrived. He was very nice and helpful. First, he told me that central monitor did not control the room temperature anymore. So why was it still here and with no instruction? One mechanic part of the fridge was broken and they did not have spare parts until next Tue. It was only Thursday today and we have to put it up for so many days, I was almost in tears. We came to spend a long vacation and it was how I spent my first morning in Vail. I rang the reception again, explained our situation. This time, the manager called me back in few minutes and told me there was another room available. We could take a look first and decided to change or not. It was room 414, a little smaller with master bedroom downstairs and 2 single beds in the loft. It was not as spacious as 411 but I was determined to move. If we were offered the room the previous night, this hassle could be avoided and our holiday could have started a better way. Later, I was told that room is due for renovation after this holiday season by replacing the dated bathroom and appliances.
Anyway, besides this unhappy experience, Montaneros did offer many good things. The location was convenient, 5 mins walk with ski boots to Eagle bahn Gondola. The ski shop right in the building with discounted rental price. A liquor and convenience store close by for small supplies. The village shuttle bus right in front of the entrance and we never waited more than 5 mins.
Next time we may still go back to Montaneros but choose 2 bedrooms condo as most of them have been renovated.
- Official Description (provided by the hotel):
- Montaneros in Vail is an exquisite condominium property located at the base of Vail Mountain in Lionshead Village. These beautiful Vail accommodations range from 1- to 4-bedroom condominiums. Guests at Montaneros enjoy full hotel services, such as a front desk, concierge-style services and valet laundry service. The new Vail Square is just outside the front door, with a selection of gourmet restaurants, charming shops and the Eagle Bahn Gondola only a short walk away. ... more less
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- Also Known As:
- Montaneros Condominiums Hotel Vail