The Vail Marriott is truly a disgrace to the Marriott brand as a whole. Traditionally speaking, Marriott (although sometimes basic) delivers a product that is consistent and service focused. We found our experience to be quite the opposite in every way.
The property is located in the heart of Vail, just minutes from the main skiing areas, boutiques, and restaurants. Do not have expectations for a true "resort" experience however, similar to the neighboring areas of Beaver Creek or Bachelor Gulch. The Marriott is less than one minute from the main interstate, leaving you with the impression that you're staying at a roadside hotel, rather than a secluded ski resort.
Upon arrival, we were genuinely unimpressed with the lobby area, as it was quite dark and uninspiring. The lobby bar resembled that of an airport hotel.
Guest rooms were the epitome of standard, and perhaps the smallest of any resort I had seen in quite some time. Our particular rooms looked over the courtyard, which was no more than a rooftop generator and several skylight windows from the restaurant below. Our rooms were outfitted with small bathrooms with shower/tub combos and standard Marriott amenities. The beds were comfortable, and appeared to be newer as compared to other amenities throughout the hotel.
The front desk management was absolutely horrid. We originally booked two nights, and prepaid these nights accordingly. Just one week prior to our arrival at the hotel, we decided to add one additional night. After our first evening however, we decided that we were only going to stay two nights based on our initial impression of the hotel and a long list of issues on our first night. We politely explained our discontent with the hotel, and expressed our frustration with room service, size of our room etc. Despite all of our issues, we were told that we would be charged for all three nights even if we departed early. Never have I encountered such incredibly rude service, and a lack of apology. Clearly this hotel has issues with their cancellation policy, evident by the numerous complaints on this site.
After further inquiry, we discovered that this hotel is in fact a franchise, which may explain the reason behind such awful management.
All in all, I would suggest exploring other Vail hotels, or consider one of the many resorts in Beaver Creek. The Park Hyatt Beaver Creek (although slightly more expensive) offers a far superior experience, and service to match.
- Official Description (provided by the hotel):
- The Vail Marriott Mountain Resort in Lionshead Village is one of Colorado's most celebrated resorts. Our Vail ski resort is just 150 yards from the Eagle-Bahn Gondola and offers relaxed lodging options for daredevils, daydreamers and those seeking a little adventure. Featuring all the hospitality and charm of a European ski and spa resort, our Vail resort is the destination of choice for vacationers seeking the exceptional. The natural beauty that surrounds our breathtaking Vail luxury resort is reflected in a chateau atmosphere of warm elegance, complete with rich wood accents, cozy rooms with plush beds, heated pools, outdoor recreation and a luxurious spa. With 5,289 acres and seven legendary bowls, Vail Resort is the largest ski resort in the nation, welcoming skiers and snowboarders from all over the world. We invite you to stay with us and discover why Vail continues to top ski resort polls year after year. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Vail Marriott Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Vail Mountain Hotel Vail
- Marriott Vail Mountain Resort And Spa
- Vail Marriott