We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Called the Cops at 2:30 am, paper thin walls, front desk sucked”
Review of Evergreen Lodge

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Evergreen Lodge
Ranked #23 of 30 Hotels in Vail
Reviewed September 21, 2009

Check-in- Had to tear the guy away from his book for service. Clerk couldn't communicate about anything in Vail. Ask a question, get a dumb stare or "I don't know" response...generally expect a response like, good pizza joint downtown, free shuttle out the back door will take you there-
Incident: People screaming in hallway with F-bombs at 2:30 am, asked to tone down, got louder and told to [--], went to manager, reluctant to ask people to go to room or provide name. Instead I asked the Cops standing outside (Result of fight in bar) to help out. Finally 3-3:30 am people chilled out. Manager refused to give name and asked me to go back to my room. Commented normally wouldn't come up but received a number of complaints oh, yeah did I mention this was after the cops were coming up the elevator)
Check-out...same as check-in. Lack of customer service skills on front and back end. Asked for manager name on duty and someone to talk to...." no one on site right now"
Really need some help getting their people to enjoy working at the hotel provide a good face for welcoming customers, not reading, texting and failing to make eye contact-
Room- Hot as hell, had to vent with box fan to cool down, window open or heater on are 2 options for controlling room temp, nice remodel though. Pool- Spa worked nice, Pool mildly heated, but enough since outside temp was 50.
Overall, room quality and cleanliness good, customer service, lack of control after multiple complaints. and room temperature bad. Just wanted a good night sleep, didn't quite get it-

  • Stayed: September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank co_mack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (327)
Traveler rating
Traveler type
Time of year
Language

268 - 274 of 327 reviews

Reviewed July 3, 2009

We stayed at the evergreen for 3 nights , we had no problems the staff was wonderful , the waiters in the bar were also out at the pool and took great care of us . we did not have to wait for anything same with the restarant. It was nice and close to all the activities happening in the square . we would stay there again without any questions .. cant beat the price compared to everything else.

  • Stayed: June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TexasPrecious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2009

We booked directly with the hotel. We were able to get a low price and free upgrade to a king suite with a great view of the Mountains. My wife and i got to the hotel in midmorning and were able to check in right away. Front desk personnel was very friendly and helpful with arrangemnets for ski rentals, lift tickets and evening dining. Comparing to other properties, even more expensive ones that we stayed at before, the room at the Evergreen Lodge was huge! Bathroom and the room was nice and clean. Great location, right by the slopes. Great value! We will come back!!!

  • Stayed: March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RobertU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2009

The Evergreen is a basic hotel which has seen better days. However, our room was spacious and clean, the staff were all helpfull polite and friendly and the hot tub and outdoor pool were fine.

The public area's were kept clean but the hotel is in need of a refit. That said it does offer clean comfortable, good value accomodation with easy access to the slopes and Lionshead and the free bus to Lionshead or Vail village.

The Hotel also has plenty of free parking and a decent Bar with great staff.


The Evergreen is not the Arrabella, but is a good value lodging option in an expensive town.

  • Stayed: February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank StockportBreaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2009

Very rude staff, poor service, dirty rooms, and run down facilities. The location is good, but that is the ONLY thing going for this place.

  • Stayed: March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank bonanza82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2008

We booked using Priceline so we got a decent price for the room. I see that other people were complaining about the rate, ours was $160. It seemed like a good value for the money. We were on motorcycles. Even though it was raining, they would not let us park under the covered pull in at the front, most hotels let motorcyclists park in front. The location was great, you can walk to Vail Village or Lionshead Village. There is a bar/restaurant at the hotel. Great drinks and food (bar food). Rooms were basic but very clean. Great view of the mountain from our room. Would recommend if you get a decent price.

Stayed: August 2008
Thank kristy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2008

This property is tired,poorly managed,the rooms were dirty,and the maid service would arrive anywhere from 7:30 a.m. to 4p.m.

No food and or liquor service until 4.p.m.--front desk staff poorly trained and not helpful---parking on weekend is difficult----I/we would highly suggest you look around for other properties as the rate is not reflective of the quality---it was a very bad experience

  • Stayed: July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank holysheets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vail hotels
0.7 mi away
Tivoli Lodge
Tivoli Lodge
#3 of 30 in Vail
1,314 reviews
0.6 mi away
Christiania at Vail
Christiania at Vail
#7 of 30 in Vail
530 reviews
0.8 mi away
Manor Vail Lodge
Manor Vail Lodge
#5 of 30 in Vail
653 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Austria Haus Hotel
Austria Haus Hotel
#10 of 30 in Vail
367 reviews
0.4 mi away
Lion Square Lodge
Lion Square Lodge
#18 of 30 in Vail
239 reviews
0.5 mi away
The Lodge at Vail, A RockResort
Show Prices
Show Prices
Show Prices

Been to Evergreen Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Evergreen Lodge

Address: 250 S Frontage Rd W, Vail, CO 81657-5039
Phone Number:
Location: United States > Colorado > Vail
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 30 Hotels in Vail
Price Range: $170 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Evergreen Lodge 3*
Number of rooms: 130
Official Description (provided by the hotel):
WELCOME TO THE EVERGREEN LODGE The Evergreen Lodge at Vail offers the ideal combination of walk everywhere location, warm & friendly service and unbeatable value. Our prime location in Vail Town Center between Vail and Lionshead Villages- is just a short walk and even shorter ride on the complimentary Town of Vail bus, to world class shopping, dining, summer and winter activities. We take pride in offering warm hospitality, making every guest experience comfortable, carefree and memorable. Spacious accommodations allow guests to unwind in the perfect blend of comfort and traditional ski lodge charm. Pet friendly rooms make it possible to bring your best friend along. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Priceline, Orbitz, Travelocity, getaroom.com, Cancelon and TripOnline SA so you can book your Evergreen Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Evergreen Hotel Vail
Evergreen Lodge Vail

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing