Check-in- Had to tear the guy away from his book for service. Clerk couldn't communicate about anything in Vail. Ask a question, get a dumb stare or "I don't know" response...generally expect a response like, good pizza joint downtown, free shuttle out the back door will take you there-
Incident: People screaming in hallway with F-bombs at 2:30 am, asked to tone down, got louder and told to [--], went to manager, reluctant to ask people to go to room or provide name. Instead I asked the Cops standing outside (Result of fight in bar) to help out. Finally 3-3:30 am people chilled out. Manager refused to give name and asked me to go back to my room. Commented normally wouldn't come up but received a number of complaints oh, yeah did I mention this was after the cops were coming up the elevator)
Check-out...same as check-in. Lack of customer service skills on front and back end. Asked for manager name on duty and someone to talk to...." no one on site right now"
Really need some help getting their people to enjoy working at the hotel provide a good face for welcoming customers, not reading, texting and failing to make eye contact-
Room- Hot as hell, had to vent with box fan to cool down, window open or heater on are 2 options for controlling room temp, nice remodel though. Pool- Spa worked nice, Pool mildly heated, but enough since outside temp was 50.
Overall, room quality and cleanliness good, customer service, lack of control after multiple complaints. and room temperature bad. Just wanted a good night sleep, didn't quite get it-
- Official Description (provided by the hotel):
- WELCOME TO THE EVERGREEN LODGE The Evergreen Lodge at Vail offers the ideal combination of walk everywhere location, warm & friendly service and unbeatable value. Our prime location in Vail Town Center between Vail and Lionshead Villages- is just a short walk and even shorter ride on the complimentary Town of Vail bus, to world class shopping, dining, summer and winter activities. We take pride in offering warm hospitality, making every guest experience comfortable, carefree and memorable. Spacious accommodations allow guests to unwind in the perfect blend of comfort and traditional ski lodge charm. Pet friendly rooms make it possible to bring your best friend along. ... more less
- Reservation Options:
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- Also Known As:
- Evergreen Hotel Vail
- Evergreen Lodge Vail